Wilro Plumbers
2.0 / 5 stars, out of 2 reviews
Ketchum, ID 83340
Phone: (208) 726-8280
Review Summary
Wilro Plumbers is a plumbing and heating & air conditioning/HVAC company located in Ketchum, ID 83340. With a rating of 2.0, they have received mixed reviews from their customers. Let’s take a closer look at what customers have to say.
One customer expressed frustration with the company’s scheduling process, stating that it took 1-2 weeks just to get a scheduled appointment with them. To make matters worse, the customer claimed that the company never even bothered to show up. This lack of reliability raises questions about how this company is still in business.
On the other hand, another customer had a more positive experience with the service personnel of Wilro Plumbers. They found them to be terrific and praised the reasonable hourly charges. However, the customer did mention an unpleasant surprise when they inquired about the cost of a new water heater. The upcharge for supplying the water heater was described as “OUCH,” indicating that it was significantly higher than expected.
Overall, Wilro Plumbers seems to have some issues with their scheduling and reliability. While some customers appreciate the service provided by their personnel, others have concerns about the pricing and unexpected charges. If you’re in need of plumbing or HVAC services in Ketchum, it may be worth considering other options.
Learn More About Wilro Plumbers Here
Thornton Heating & Sheetmetal
4.0 / 5 stars, out of 2 reviews
121 Hospital Dr
Ketchum, ID 83340
Phone: (208) 726-5520
Review Summary
Thornton Heating & Sheetmetal is a reputable Heating & Air Conditioning/HVAC company located at 121 Hospital Dr, Ketchum, ID 83340. With a rating of 4.0, they have garnered positive feedback from their customers.
One customer, Steve Kohntopp, had their furnace repaired by Thornton Heating & Sheetmetal at Ski View unit 6A in Ketchum in December. Although the service was satisfactory with a rating of 3, Steve mentioned in their review that they have not received a billing. They requested Thornton Heating & Sheetmetal to advise them on the matter. It seems that there might have been a miscommunication or delay in the billing process. It would be beneficial for the company to promptly address this concern and provide the necessary assistance to Steve Kohntopp.
On the other hand, another customer had a positive experience with Thornton Heating & Sheetmetal. They mentioned in their review that another company had stood them up on the day of installation. However, Matt Thornton, the owner, swiftly responded to the situation and had one of his crew members at the customer’s house within the hour to assess the situation. This level of promptness and professionalism earned Thornton Heating & Sheetmetal a rating of 5. The customer was pleased with the quick response and the dedication of the company to resolve their issue efficiently.
Overall, Thornton Heating & Sheetmetal has shown competence in their HVAC services, with prompt responses and a commitment to customer satisfaction. However, it is important for the company to address the billing concern raised by Steve Kohntopp to ensure a smooth customer experience and maintain their positive reputation.
