DDM Energy
2.0 / 5 stars, out of 54 reviews
613 Ways Lane
Kennett Square, PA 19348
Phone: (800) 951-2941
Review Summary
DDM Energy is a heating and air conditioning company located at 613 Ways Lane in Kennett Square, PA. They specialize in HVAC and water heater installation and repair. With a rating of 2.0 stars and 54 reviews, DDM Energy has received both positive and negative feedback from customers.
One satisfied customer had a great experience with DDM Energy. They mentioned speaking with Lisa, the operator, who went above and beyond to assist them. Despite being in a weak cell area, Lisa called them back multiple times until they were able to connect. This level of dedication and customer service is commendable, and it shows that DDM Energy values their clients.
Unfortunately, not all customers have had a positive experience with DDM Energy. One reviewer expressed their dissatisfaction with the company’s service. They had been without heat for two days, even though they had a service contract with DDM Energy and paid on time. Despite their continuous calls for assistance, they did not receive a return call. This lack of communication and failure to address their heating issue is definitely a cause for concern.
Another customer mentioned a delay in oil delivery, resulting in them being without heat for multiple days. Despite having automatic delivery and receiving a confirmation, the oil was not delivered as promised. This inconvenience left the customer without heat over the weekend and into Monday. Such delays and inconsistencies in service delivery can be frustrating and can greatly impact the customer’s experience.
Overall, DDM Energy has received mixed reviews. While some customers have had positive interactions and commend the company for their exceptional customer service, others have faced challenges with communication and service delivery. It is important for DDM Energy to address these concerns and improve their response time and reliability to ensure a more consistent and satisfactory experience for all customers.
Learn More About DDM Energy Here
R & D Heating & Cooling
4.0 / 5 stars, out of 16 reviews
503 N Mill Rd
Kennett Square, PA 19348
Phone: (610) 347-5334
Review Summary
R & D Heating & Cooling is a reputable HVAC company located in Kennett Square, PA. With a rating of 4.0 and a total of 16 reviews, they have established themselves as a reliable provider of heating, air conditioning, water heater installation and repair, and water purification services.
One customer had a negative experience with R & D Heating & Cooling when their Mitsubishi split AC unit stopped working after three years. They called for a repair technician, but unfortunately, the issue was not resolved to their satisfaction. Despite this isolated incident, it’s important to note that the majority of customers have had positive experiences.
In fact, another customer mentioned that they had an AC unit installed by R & D Heating & Cooling, but the initial start-up service was done by another company. They were pleased with the service provided by R & D Heating & Cooling and rated them 5 stars. This indicates that the company is capable of delivering quality services even when they are not responsible for the initial installation.
However, it’s worth mentioning that not all customers have had a positive experience. One customer expressed their disappointment when requesting a quote for a new heating system. The sales representative, Ed Kelly, took over 3 weeks to provide the quote, which is unacceptable considering the potential investment of $8-10K. This negative experience highlights the importance of timely and efficient customer service.
Overall, R & D Heating & Cooling is a reputable HVAC company with a range of services to meet their customers’ needs. While they may have encountered some challenges in certain situations, they have received positive feedback from the majority of their customers. It’s important for potential customers to consider these factors when making a decision and to communicate their expectations clearly to ensure a positive experience with the company.
