Burnell’s Plumbing & Heating
3.5 / 5 stars, out of 7 reviews
168 Main St
Hudson Falls, NY 12839
Phone: (518) 480-3087
Review Summary
Burnell’s Plumbing & Heating is a reputable heating and air conditioning company located at 168 Main St, Hudson Falls, NY 12839. With a rating of 3.5 stars and 7 reviews, they specialize in providing top-notch HVAC services to their customers.
One reviewer had a particularly negative experience with Burnell’s Plumbing & Heating. As someone who used to be a plumber, they expected a certain level of professionalism and expertise. However, they were disappointed by the overall service provided by this company. It was described as the worst experience with a plumbing company they had ever encountered. The reviewer’s wife had called Burnell’s Plumbing & Heating for assistance, but the outcome was far from satisfactory.
On the other hand, another reviewer had an entirely different experience. They were grateful, thankful, and happy to have found Burnell’s Plumbing & Heating during a crisis. Their on-demand hot water tank had malfunctioned in the middle of winter, causing a significant inconvenience. However, Burnell’s Plumbing & Heating came to the rescue and resolved the issue promptly. The reviewer praised the company for their competence and efficiency, awarding them a perfect rating of 5 stars.
However, one more reviewer expressed their dissatisfaction with Burnell’s Plumbing & Heating. They had scheduled two appointments with the company, but both times they experienced significant delays. Waiting for more than 3 hours past the scheduled time, they found the customer service to be poor. This negative experience left the reviewer disappointed and questioning the company’s professionalism.
Overall, Burnell’s Plumbing & Heating seems to have a mix of positive and negative reviews. While some customers have had exceptional experiences, others have been let down by delays and poor customer service. It’s important for potential clients to consider these factors when deciding whether to use their services.
