Duck HVAC
4.5 / 5 stars, out of 13 reviews
13464 Clarksville Pike
Highland, MD 20777
Phone: (240) 672-4611
Review Summary
Duck HVAC is a top-notch heating and air conditioning service provider located in Highland, MD. With a solid 4.5 rating and a total of 13 reviews, they have established themselves as a reliable and trusted company in the HVAC industry.
The team at Duck HVAC is known for their exceptional customer service and prompt response. One reviewer mentioned that they had reached out to the company through Yelp and received a quick response. This level of attentiveness and efficiency is a testament to their dedication to customer satisfaction.
When it comes to technical expertise, Duck HVAC’s technicians are highly skilled and professional. In one review, a customer praised Javier, one of their technicians, for his thorough inspection and clear explanation of the issue with the vents. This attention to detail and the willingness to educate customers on the problem at hand showcases their commitment to transparency and ensuring that customers are well-informed.
Another reviewer had a positive experience with Duck HVAC when it came to repairing their patio heater. The company promptly communicated with the customer, asking relevant questions and even requesting photos of the unit to better understand the issue. This level of proactive communication and willingness to go the extra mile demonstrates their dedication to providing comprehensive and effective solutions.
Overall, Duck HVAC is a reliable and customer-focused heating and air conditioning service provider. Their prompt response, technical expertise, and commitment to excellent customer service make them a go-to choice for HVAC needs in Highland, MD.
Learn More About Duck HVAC Here
Rowan
3.5 / 5 stars, out of 11 reviews
Highland, MD 20777
Phone: (410) 531-0008
Review Summary
Rowan Heating & Air Conditioning/HVAC is a business located in Highland, MD. They have an average rating of 3.5 stars based on 11 reviews. The business specializes in heating and air conditioning services.
One satisfied customer, who gave a rating of 5 stars, had a positive experience with Gene from Rowan. Gene not only fixed their geothermal system and got their house cooling again, but he also took the time to train them on maintenance they can perform themselves. This level of customer service and knowledge was greatly appreciated.
On the other hand, a customer who rated Rowan with 1 star had a poor experience. They commented that the business is family-owned and run by the mother. They also mentioned issues with the billing and collection department. It seems that this customer had a negative experience with the business overall.
However, another satisfied customer, who also gave a rating of 5 stars, had a great experience with Nick from Rowan. The customer mentioned that both the telephone crew and Nick went the extra mile to ensure they had heat before a deep freeze. This level of dedication and customer care was highly appreciated.
Based on these reviews, it seems that Rowan Heating & Air Conditioning/HVAC has both satisfied and dissatisfied customers. While some customers have had positive experiences with knowledgeable and dedicated technicians, others have had issues with the business’s operations and customer service. It is important for potential customers to consider these factors when choosing a heating and air conditioning service provider.
