Duct Mate
4.0 / 5 stars, out of 13 reviews
190 Lexington Ave
Hackensack, NJ 07601
Phone: (201) 488-8002
Review Summary
Duct Mate is a heating and air conditioning company located at 190 Lexington Ave in Hackensack, NJ. With a rating of 4.0 and 13 reviews, they have established themselves as a reliable and trusted service provider in the HVAC industry. Specializing in heating and air conditioning, Duct Mate has consistently delivered exceptional service to their customers.
One reviewer, who had the pleasure of working with Joe Sr and the team at Duct Mate, highly recommends their services. They were impressed by the professionalism and expertise of the staff, giving them the highest accolades. Whenever there was an issue with heating or air conditioning, Duct Mate was able to quickly and efficiently resolve it, leaving the reviewer extremely satisfied.
However, not all reviews have been positive. One customer expressed their disappointment after the owner’s sons took over the company. They felt that the new management lacked knowledge and quoted them an exorbitant amount for an air conditioning service. This negative experience highlights the importance of maintaining the same level of expertise and professionalism that Duct Mate was known for under its previous leadership.
Despite this one negative review, Duct Mate continues to impress customers with their responsiveness, class, and professionalism. Another satisfied customer shared their experience when their Nest thermostat malfunctioned. Duct Mate not only provided guidance over the phone, but they also took the time to walk the customer through a manual reset. This level of support and dedication further solidifies Duct Mate’s reputation as a reliable and customer-oriented HVAC company.
In conclusion, Duct Mate is a highly recommended heating and air conditioning company in Hackensack, NJ. While they have encountered a negative review, their overall rating and positive feedback from customers speak volumes about their commitment to excellent service. Whether it’s resolving heating or air conditioning issues or offering guidance over the phone, Duct Mate has consistently demonstrated their expertise and dedication to customer satisfaction.
