Bonham Heating & Air Conditioning
4.0 / 5 stars, out of 4 reviews
2441 W M 61
Gladwin, MI 48624
Phone: (989) 426-2151
Review Summary
Bonham Heating & Air Conditioning is a reputable HVAC and Appliances service provider located at 2441 W M 61, Gladwin, MI 48624. With a rating of 4.0 and a total of 4 reviews, they have proven to be reliable and efficient in their field.
Customers have praised Bonham Heating & Air Conditioning for their excellent service and professionalism. One satisfied customer mentioned that their air conditioning unit was not working, and the technician named Justin arrived on time and was friendly and informative about the problem. Not only did Justin fix the air conditioning, but he also gave the customer’s furnace a quick check-up.
Another customer had a furnace emergency where it stopped working and even set off their carbon monoxide alarm. They called Bonham Heating & Air Conditioning in the morning, and they were impressed with how quickly a technician was dispatched to their location. The customer was relieved that the issue was resolved promptly and efficiently.
However, not all experiences were positive. One long-time customer expressed dissatisfaction when their furnace stopped working on a Saturday. Despite being loyal customers for nearly 20 years, they were disappointed with the response they received. The technician, Justin, who responded to their call, did not meet their expectations.
In conclusion, Bonham Heating & Air Conditioning has received generally positive reviews from their customers. They have proven to be reliable, efficient, and professional in their service. While there may have been some isolated incidents of dissatisfaction, the majority of customers have had positive experiences with this company.
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Pratt’s Plumbing Heating & Air Conditioning
1.0 / 5 stars, out of 1 reviews
3936 N Hockaday Rd
Gladwin, MI 48624
Phone: (989) 426-5971
Review Summary
Pratt’s Plumbing Heating & Air Conditioning is a company based in Gladwin, MI that specializes in Heating & Air Conditioning/HVAC services. With a rating of 1.0, it is clear that one of their customers had a less than satisfactory experience.
The reviewer mentioned that their son, who is mentally challenged, called Pratt’s to fix a noisy furnace. Unfortunately, the company didn’t have the necessary part in their inventory, so they had to order it.
It is disheartening to hear that Pratt’s Plumbing Heating & Air Conditioning was unable to promptly address the issue due to a lack of inventory. In situations where customers rely on their services to maintain a comfortable living environment, it is crucial for companies to have a well-stocked inventory to avoid any unnecessary delays or inconvenience.
While it is understandable that sometimes unforeseen circumstances arise, such as a part being out of stock, it is important for service providers to communicate this clearly to their customers. This allows customers to make informed decisions and possibly seek alternate solutions if necessary.
Overall, the reviewer’s experience with Pratt’s Plumbing Heating & Air Conditioning was less than satisfactory. The delay in fixing the noisy furnace due to an unavailable part in their inventory raises concerns about their efficiency and ability to handle unexpected situations. It is recommended that the company take steps to improve their inventory management and communication with customers to prevent similar situations in the future.
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