Fox Plumbing & Heating
3.0 / 5 stars, out of 4 reviews
126 N Washington St
Galion, OH 44833
Phone: (419) 468-2373
Review Summary
Fox Plumbing & Heating is a company based in Galion, OH that specializes in Heating & Air Conditioning/HVAC, Water Heater Installation/Repair, and Plumbing services. With a rating of 3.0 stars and 4 reviews, they strive to provide quality service to their customers.
One reviewer expressed their dissatisfaction with the customer service when calling the company. They mentioned that the lady answering the phone was very rude and had an immediate attitude. This negative experience led them to give a 1-star rating. Fox Plumbing & Heating should take this feedback seriously and address the issue to improve their customer service.
On the other hand, another customer had a positive experience with the company. They discovered water on their basement floor after business hours and were concerned. They mentioned that it couldn’t be the furnace since the air conditioner wasn’t running. Despite the late hour, Fox Plumbing & Heating responded promptly and resolved the issue. This excellent service resulted in a 5-star rating, showcasing the company’s reliability and efficiency.
Unfortunately, another reviewer had a negative experience with the company’s customer service. They felt that Fox Plumbing & Heating only cared about customers who were spending thousands of dollars and neglected those with smaller requests. This lack of consideration for all customers, regardless of the scale of the job, led to a 1-star rating. It is crucial for the company to address this issue and ensure that they provide attentive and respectful service to all customers.
Overall, Fox Plumbing & Heating offers a range of services in the Galion area. While they have received mixed reviews, there is room for improvement in their customer service. By addressing the concerns raised by their customers and striving to provide exceptional service to all, they can enhance their reputation and build stronger relationships with their clientele.
Learn More About Fox Plumbing & Heating Here
Kozik Plumbing, Heating & Cooling
1.0 / 5 stars, out of 1 reviews
421 S Riblet St
Galion, OH 44833
Phone: (419) 468-3328
Review Summary
Based on the review data, Kozik Plumbing, Heating & Cooling has received a rating of 1.0 out of 5. The reviewer had a frustrating experience with the company when they called in the morning to report a problem with their bath/shower not working. However, Kozik Plumbing, Heating & Cooling waited all day before calling the reviewer back to provide an update on the situation.
The reviewer expressed their frustration with the delay in communication, indicating that they had been without a working bath/shower for a few days. This lack of responsiveness and promptness from the company is a significant issue, especially when dealing with plumbing and HVAC services where timely repairs are crucial.
Customers rely on plumbing and HVAC companies to provide efficient and effective services, especially when it comes to essential facilities like bath/shower. It is essential for companies in this industry to prioritize prompt communication and timely repairs to ensure customer satisfaction.
Based on this review, it seems that Kozik Plumbing, Heating & Cooling did not meet the reviewer’s expectations in terms of responsiveness and customer service. Potential customers may want to consider other options that prioritize prompt communication and timely repairs to avoid similar frustrations.
