Don’s Heating Cooling & Refrigeration
1.0 / 5 stars, out of 1 reviews
11070 Hwy 10
Ellensburg, WA 98926
Phone: (509) 964-2061
Review Summary
Don’s Heating Cooling & Refrigeration is a company that specializes in Heating & Air Conditioning/HVAC services. However, based on the review provided, it seems that the customer had a negative experience with their services.
The reviewer mentions that they encountered several issues while working with Don. They had to make multiple call backs to fix the same problem, indicating a lack of efficiency and effectiveness in their work. Additionally, the reviewer states that Don used the wrong parts to “macgyver” a fix, which suggests a lack of professionalism and attention to detail.
Furthermore, the reviewer mentions that Don did not show up as scheduled, which is a significant inconvenience for the customer. Punctuality and reliability are important factors when it comes to service-based industries, and it appears that Don’s Heating Cooling & Refrigeration failed to meet those expectations.
Based on this review, it seems that Don’s Heating Cooling & Refrigeration did not provide satisfactory service to the reviewer. The issues faced by the customer, such as multiple call backs, the use of incorrect parts, and a lack of punctuality, indicate a lack of professionalism and competence. It is important for service providers to ensure customer satisfaction and uphold a high standard of work, and unfortunately, it seems that Don’s Heating Cooling & Refrigeration did not meet those standards in this particular case.
Learn More About Don’s Heating Cooling & Refrigeration Here
Valley Heating & Cooling
5.0 / 5 stars, out of 1 reviews
902 N Enterprise Way
Ellensburg, WA 98926
Phone: (509) 962-2733
Review Summary
Valley Heating & Cooling is a top-notch HVAC company located in Ellensburg, WA. With a perfect 5.0 rating and a glowing review, it’s clear that they provide exceptional service to their customers.
Their dedication to customer satisfaction is evident in their prompt response and willingness to go above and beyond. One satisfied customer mentioned that Valley Heating & Cooling came out on a bitterly cold morning, with temperatures as low as 1 degree, to repair their furnace. This level of commitment is truly impressive.
Not only did Valley Heating & Cooling fix their customer’s furnace, but they also ensured that it was up and running efficiently. Their expertise and professionalism are unparalleled, making them the go-to HVAC company in town.
When it comes to heating and air conditioning services, Valley Heating & Cooling is the name to trust. Their knowledge and experience in the industry guarantee that they will get the job done right the first time.
If you’re in need of HVAC services in Ellensburg, look no further than Valley Heating & Cooling. Their exceptional service, prompt response, and dedication to customer satisfaction make them the clear choice. Don’t waste your time with anyone else – Valley Heating & Cooling is the best in town.
Learn More About Valley Heating & Cooling Here
Bid Mechanical
2.5 / 5 stars, out of 3 reviews
105 N Railroad Ave
Ellensburg, WA 98926
Phone: (509) 968-3267
Review Summary
Bid Mechanical has received mixed reviews from customers. With a rating of 2.5 stars, it is clear that the quality of their service varies.
One satisfied customer has used Bid Mechanical multiple times and has been happy with their HVAC services. They have done work on the customer’s personal home and have consistently delivered satisfactory results.
However, not all experiences have been positive. A disappointed customer had to wait for three weeks for an appointment, only to have Bid Mechanical not show up. The customer tried reaching out to their office but was unable to get in touch with anyone despite multiple attempts.
Another customer had a similar experience, but with even worse consequences. They had made an appointment a week in advance and had their husband take the day off work. However, Bid Mechanical did not show up and the customer’s husband had to call at 10:00 AM to find out what was going on. This lack of professionalism and punctuality left a negative impression on the customer.
Overall, Bid Mechanical has a lot of room for improvement in terms of their customer service and reliability. While some customers have had positive experiences, the negative reviews highlight significant issues that need to be addressed.
Learn More About Bid Mechanical Here
Secure Plumbing & Heating Service
3.0 / 5 stars, out of 4 reviews
6251 Number 6 Rd
Ellensburg, WA 98926
Phone: (509) 306-9291
Review Summary
Secure Plumbing & Heating Service is a company based in Ellensburg, WA, that specializes in Heating & Air Conditioning/HVAC and Plumbing services. With a rating of 3.0, they have received mixed reviews from their customers.
One customer had a negative experience with the company. They had an issue with a gas appliance that needed to be connected, and Secure Plumbing & Heating Service came on the promised day but were several hours late. This delay caused inconvenience for the customer, resulting in a 1-star rating.
Another customer had a drain issue and contacted the company for assistance. Secure Plumbing & Heating Service arrived the next day and claimed that the problem was resolved. They emphasized their 60-day guarantee and assured the customer that they stand by their work. However, this customer gave them a 1-star rating, suggesting that the issue was not adequately resolved or that they may have encountered further problems.
On the other hand, one customer had a positive experience with Secure Plumbing & Heating Service. They had a water leak under their house, specifically in a copper line. They called the company late in the afternoon, and Dave, the representative, answered immediately. Dave assured the customer that he would be there the next day to address the issue. This prompt response and willingness to assist earned Secure Plumbing & Heating Service a 5-star rating from this customer.
Overall, Secure Plumbing & Heating Service has a moderate rating of 3.0, with a mix of positive and negative reviews. Their timeliness and effectiveness in resolving issues seem to vary, and customers have experienced both satisfaction and disappointment with their services.
Learn More About Secure Plumbing & Heating Service Here
Smith’s Heating & Cooling
1.0 / 5 stars, out of 1 reviews
909 E Spokane Ave
Ellensburg, WA 98926
Phone: (509) 899-2767
Review Summary
Smith’s Heating & Cooling has received a rating of 1.0 based on their one review. The reviewer had a negative experience with the company and left a detailed review describing their dissatisfaction.
The review mentions that the initial meeting with Smith’s Heating & Cooling regarding a heat pump and air handler was fine. However, the installation process was slow and the reviewer was never given any updates on the status. It seems that the installer was not consistent in their presence at the job site.
This lack of communication and transparency may have caused frustration for the reviewer. When a customer invests in a product or service, they expect timely updates and progress reports. The reviewer felt left in the dark and unsure of the progress being made.
Overall, this review highlights the importance of effective communication and transparency in the service industry. Customers value updates and want to be kept informed throughout the process. Smith’s Heating & Cooling should take this feedback into consideration and work on improving their communication with customers to ensure a better experience in the future.
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ThermAll Heating, Cooling & Electric
2.5 / 5 stars, out of 3 reviews
801 Prospect St
Ste 1
Ellensburg, WA 98926
Phone: (509) 674-7711
Review Summary
ThermAll Heating, Cooling & Electric is a heating and air conditioning company located in Ellensburg, WA. With a rating of 2.5 stars and a total of 3 reviews, ThermAll seems to have received mixed feedback from customers.
One customer left a negative review, stating that their heating system went out during freezing temperatures and they had trouble getting ThermAll to show up. The customer expressed frustration, mentioning that the company did not communicate with them and failed to fulfill their service request.
Another dissatisfied customer complained about being charged $300 for a $15 part without prior consent. The customer felt that they were overcharged for a simple repair, which took only 40 minutes. This experience left them feeling taken advantage of and dissatisfied with the service provided.
On the other hand, one reviewer had a positive experience with ThermAll. They praised the company for their prompt and reliable service, especially during times of need. The reviewer mentioned that ThermAll is the go-to choice for any home assistance or routine maintenance, emphasizing the company’s expertise in handling critical HVAC issues.
While ThermAll Heating, Cooling & Electric may have received positive feedback for their timely service and expertise, the negative reviews highlight issues with communication, pricing, and customer satisfaction. Prospective customers should consider these factors when choosing a heating and air conditioning service provider.
Learn More About ThermAll Heating, Cooling & Electric Here
One Hour Heating and Air Conditioning
1.0 / 5 stars, out of 1 reviews
801-1 /2 N Prospect St
Ste 1
Ellensburg, WA 98926
Phone: (509) 248-8368
Review Summary
One Hour Heating and Air Conditioning, located at 801-1 /2 N Prospect St, Ste 1 in Ellensburg, WA 98926, has received a rating of 1.0 based on one review.
The reviewer recounts their experience with the company, stating that when their furnace went out, they called One Hour Heating and Air Conditioning on a very cold morning. The company arrived with two space heaters, which the reviewer found to be a helpful gesture. However, the reviewer goes on to say that the company informed them that their thermostat needed to be replaced.
Overall, the reviewer seems dissatisfied with their experience and gave One Hour Heating and Air Conditioning a low rating. It is important to note that this is based on only one review, and it may be beneficial to consider other reviews before forming a complete opinion of the company.
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Armstrong’s Stove & Spa
2.5 / 5 stars, out of 13 reviews
1631 E Vantage Hwy
Ellensburg, WA 98926
Phone: (509) 962-2900
Review Summary
Armstrong’s Stove & Spa is a fireplace and HVAC service provider located at 1631 E Vantage Hwy in Ellensburg, WA. With a rating of 2.5 stars and 13 reviews, the company offers services in Fireplace Services, Heating & Air Conditioning/HVAC, and Hot Tub & Pool.
One satisfied customer left a positive review, stating that they purchased a Bullfrog hot tub from Armstrong’s and have been enjoying excellent service and support since. They mentioned visiting the store often for water maintenance.
However, there were a couple of negative reviews that highlighted some issues with the customer service and cleaning. One customer had a propane stove installed and had a negative experience with the customer service. They mentioned that the thermostat was installed too close to the stove, despite their request for it to be placed differently.
Another customer had a similar experience with the cleaning service provided by Armstrong’s. They mentioned that after the first cleaning, the technicians left soot from the front door to the stove, which was not satisfactory.
Despite these negative experiences, it’s important to note that Armstrong’s Stove & Spa offers a range of services in fireplace, HVAC, and hot tub & pool. The company can potentially address these issues and improve their customer service and cleaning standards to ensure a better overall experience for their customers.
Learn More About Armstrong’s Stove & Spa Here
Brad & Burke Heating & Air Conditioning
3.5 / 5 stars, out of 18 reviews
604 W University Way
Ellensburg, WA 98926
Phone: (509) 962-9871
Review Summary
Brad & Burke Heating & Air Conditioning is a reputable HVAC company located in Ellensburg, WA. With 18 reviews and an average rating of 3.5, they have proven themselves to be a reliable choice for heating and air conditioning services.
The reviewers have praised Brad & Burke for their professionalism and extensive knowledge in servicing HVAC systems. One reviewer mentioned that they would not hesitate to call them again in the future and would recommend them to anyone in need of HVAC services.
In addition to their expertise, Brad & Burke also demonstrated their quick response time and efficient problem-solving skills. One satisfied customer shared how they came out promptly to help with a gas leak in their kitchen, showcasing their professionalism and attentiveness to urgent matters. This same customer also utilized their services for furnace maintenance and was pleased with the results.
Another reviewer praised Brad & Burke for their punctuality and ability to diagnose and fix cooling issues promptly. They expressed their intention to rely on Brad & Burke for all future HVAC needs.
Overall, Brad & Burke Heating & Air Conditioning has established a solid reputation for their professionalism, knowledge, and prompt service. Whether it’s a routine maintenance check or an urgent repair, customers can trust Brad & Burke to deliver reliable and effective HVAC solutions.
Learn More About Brad & Burke Heating & Air Conditioning Here
Sears Appliance Repair
1.0 / 5 stars, out of 1 reviews
505 N Pearl St
Ellensburg, WA 98926
Phone: (509) 790-0145
Review Summary
Sears Appliance Repair is a service that offers repairs for home appliances, heating and air conditioning systems, and electronics. However, based on a review from a customer, their experience was far from satisfactory.
The customer had to wait for over a month for their appointment, which is already a significant delay. They received a confirmation the day before their scheduled appointment, but on the actual day, they received a text message rescheduling their appointment to August. This sudden change in schedule is highly inconvenient and shows a lack of professionalism on the part of Sears Appliance Repair.
Such a delay and last-minute rescheduling is not only frustrating for the customer but also raises concerns about the reliability and efficiency of the service. When people rely on appliance repair services, they usually expect prompt and reliable assistance, especially when their appliances are malfunctioning or need urgent attention.
This negative experience with Sears Appliance Repair reflects poorly on their ability to manage appointments and provide timely and reliable service. It is crucial for a repair service to uphold their commitments and communicate effectively with their customers. Unfortunately, in this particular case, it seems that Sears Appliance Repair fell short in these areas.
Based on this review, it is difficult to recommend Sears Appliance Repair to others who are in need of appliance repairs, heating and air conditioning services, or electronics repairs. The delayed appointment and last-minute rescheduling indicate a lack of professionalism and reliability, which are essential qualities for any repair service to possess.
