Sullivan Super Service
2.0 / 5 stars, out of 8 reviews
1350 5th Ave
East McKeesport, PA 15035
Phone: (412) 308-5744
Review Summary
Sullivan Super Service has a rating of 2.0 based on 8 reviews. The company specializes in plumbing and heating & air conditioning/HVAC services. Located at 1350 5th Ave, East McKeesport, PA 15035, their contact number is (412) 308-5744.
However, the reviews from customers paint a rather negative picture of their experiences with Sullivan Super Service. One reviewer mentioned their disappointment with the lack of explanation and information provided by a representative when obtaining an estimate for a tankless water heater. The reviewer felt that they were not informed about different models and only given a recommendation for a 150,000 BTU unit. This lack of transparency and guidance may have left the customer feeling unsatisfied and confused.
Another customer expressed their disappointment with Sullivan Plumbing, questioning the pricing and service provided. They were charged $206 for a few minutes of using an auger to unclog a drain. The customer had specifically asked if the cost would be $50, but was surprised by the higher charge. This experience may have left the customer feeling frustrated and dissatisfied with the company’s pricing practices.
Similarly, another reviewer shared their disappointment with Sullivan Plumbing’s service. They called the company because of a clogged drain, but the repairman’s response was swift and seemingly rushed. The repairman quickly looked for an auger in their truck and took only five minutes to address the issue. This brief interaction and lack of thoroughness may have left the customer feeling like their problem was not adequately addressed or resolved.
Based on these negative reviews, it seems that Sullivan Super Service has some areas for improvement in terms of customer communication, pricing transparency, and thoroughness of service. Potential customers may want to consider these factors before choosing Sullivan Super Service for their plumbing or HVAC needs.
Learn More About Sullivan Super Service Here
Sullivan Super Service
3.5 / 5 stars, out of 40 reviews
1350 5th Ave
East McKeesport, PA 15035
Phone: (412) 212-6197
Review Summary
Sullivan Super Service is a company that specializes in plumbing, heating & air conditioning/HVAC, and water heater installation/repair. With a rating of 3.5 stars and a total of 40 reviews, they have established themselves as a reliable service provider in East McKeesport, PA.
One satisfied customer mentioned that they were in a difficult situation, but Sullivan Super Service came through for them. The customer praised the company for their professionalism, affordability, cleanliness, and speed. It is clear that Sullivan Super Service exceeded their expectations and provided excellent service.
However, not all reviews were positive. One disappointed customer claimed that the prices were excessively high and the quality of work was suboptimal. They had an air conditioner that stopped working after only 7 years, and Sullivan Super Service admitted that it was due to a problem with their service. This negative experience highlights the importance of consistently delivering high-quality work and fair pricing.
On the other hand, another customer had a positive experience with Sullivan Super Service when their sewer backed up. The company responded promptly, arriving within 2 hours. The customer praised the professionalism of the technicians and their genuine desire to help. Although the price was higher than expected, the customer was satisfied with the overall service provided.
In conclusion, Sullivan Super Service has a mix of positive and negative reviews. While they have received praise for their professionalism, affordability, and prompt response, there have also been concerns raised about pricing and the quality of work. It is important for the company to address these issues and strive for consistent excellence in order to maintain their reputation as a reliable service provider in the East McKeesport area.
