Lambert’s Plumbing & Heating
3.5 / 5 stars, out of 29 reviews
74 East St
East Bridgewater, MA 02333
Phone: (508) 583-9200
Review Summary
Lambert’s Plumbing & Heating is a reputable company that specializes in plumbing, heating & air conditioning, and water heater installation/repair services. With a solid rating of 3.5 stars and 29 reviews, they have established themselves as a reliable and trusted service provider in East Bridgewater, MA.
One satisfied customer shared their experience during a freezing winter when their furnace suddenly stopped working. They contacted Lambert’s Plumbing & Heating and were immediately impressed with the level of professionalism and prompt response they received. The customer was grateful for the exceptional service provided, which made them feel more at ease despite the challenging weather conditions. This positive review speaks volumes about the company’s commitment to customer satisfaction.
However, not all experiences with Lambert’s Plumbing & Heating have been positive. One reviewer expressed disappointment with the owner, Steve, citing his obnoxious and unprofessional behavior. Although this negative feedback is concerning, it is essential to consider that every business may encounter occasional mishaps. It is crucial to acknowledge and address customer concerns to maintain a strong reputation in the industry.
Another dissatisfied customer mentioned that they had a water leak from their refrigerator and attempted to contact Lambert’s Plumbing & Heating for assistance. Unfortunately, they did not receive a callback, despite the company advertising 24/7 availability. This instance highlights the importance of effective communication and timely response to customer inquiries, especially during emergencies.
In conclusion, Lambert’s Plumbing & Heating has received a mix of positive and negative reviews. While they have demonstrated their expertise and reliability in numerous cases, there have been instances where customers felt let down. It is crucial for the company to address these concerns promptly and ensure that they continue to deliver exceptional service to all their clients.
