Taylor Heating & Air
1.0 / 5 stars, out of 1 reviews
Dry Ridge, KY 41035
Phone: (859) 824-9951
Review Summary
Taylor Heating & Air is a company based in Dry Ridge, KY that specializes in Heating & Air Conditioning/HVAC services. Unfortunately, they have received a low rating of 1.0 based on a single review.
The reviewer explains that they were referred to Taylor Heating & Air and decided to call them for assistance. However, their experience was disappointing as nobody returned their call. This lack of response is particularly problematic given the current weather conditions, with a freeze warning in effect and the reviewer being left without heat.
Overall, this review highlights a major failure in Taylor Heating & Air’s customer service. Failing to return a potential customer’s call, especially when they are in urgent need of assistance, is a serious issue that reflects poorly on the company. It is crucial for businesses in the HVAC industry to prioritize timely and efficient communication in order to provide the necessary support to their customers, particularly during critical weather conditions.
Based on this review, it is evident that Taylor Heating & Air has room for improvement in terms of their responsiveness and customer service. Addressing these shortcomings will be key to ensuring customer satisfaction and building a positive reputation in the industry.
