Sears Appliance Repair
2.0 / 5 stars, out of 1 reviews
6945 US 322
Cranberry Mall
Cranberry, PA 16319
Phone: (814) 796-7263
Review Summary
Sears Appliance Repair is a company that offers a variety of services including home appliance repair, heating and air conditioning (HVAC) services, and electronics repair. With a rating of 2.0, their service quality seems to be lacking according to one customer’s review.
The customer had called Sears Appliance Repair for a dishwasher problem but ended up being signed up for an appliance warranty without their consent. The reviewer mentioned that the cost of the warranty was significantly understated, causing them to feel deceived. Additionally, the company scheduled the repair service two days later, which may have been inconvenient for the customer.
Based on this review, it appears that Sears Appliance Repair needs to improve their communication and transparency with customers. It is important for them to accurately disclose the cost of their services and obtain customer consent before enrolling them in additional programs or warranties. Furthermore, they should strive to offer more convenient scheduling options to enhance customer satisfaction.
If Sears Appliance Repair wants to maintain and attract more customers, they should take this feedback into consideration and make the necessary improvements to their service quality and customer experience. Providing transparent pricing, clear communication, and prompt scheduling can help them regain the trust of their customers and improve their overall rating.
