R & M Service
4.5 / 5 stars, out of 8 reviews
387 E Fenn Rd
Coldwater, MI 49036
Phone: (517) 278-5018
Review Summary
R & M Service is a reputable company that specializes in plumbing, heating & air conditioning (HVAC), and water heater installation/repair. With a rating of 4.5 stars and a review count of 8, they have established themselves as a reliable and trusted service provider in the Coldwater, MI area.
Their location at 387 E Fenn Rd, Coldwater, MI 49036 makes it convenient for customers to reach out to them for their plumbing, HVAC, and water heater needs.
One customer had a negative experience when they scheduled an appointment and explicitly mentioned that no one would be home until 3:15. Unfortunately, R & M Service arrived early and no one was home. This miscommunication led to a low rating of 1 star. It’s important for service providers to respect their customers’ schedules and ensure proper coordination.
On the other hand, another customer had a positive experience with R & M Service. They had the same technician, Dan, who had previously installed a hot water heater for them. This returning customer was satisfied with Dan’s expertise and professionalism, giving R & M Service a 5-star rating. This showcases the company’s consistency in providing excellent service.
In a separate review, a customer praised Dan for his punctuality, arriving before the scheduled time. The service provided was quick and efficient, with the AC being fixed within 15 minutes. The customer appreciated the friendly demeanor of the service technician and the valuable advice given. This positive experience resulted in another 5-star rating.
Overall, R & M Service has received positive feedback from their customers, highlighting their expertise, professionalism, and promptness. While there was one instance of miscommunication, it is important to consider the overall satisfaction of the majority of customers who have had positive experiences with the company.
Learn More About R & M Service Here
Tommark
1.0 / 5 stars, out of 1 reviews
Coldwater, MI 49036
Phone: (517) 278-5604
Review Summary
Tommark, a small business owner in Coldwater, MI, recently had a disappointing experience with an HVAC store in the area. With a rating of 1.0 and only one review, it seems that this establishment has left a lasting negative impression on Tommark.
According to Tommark, they were in need of a starter capacitor for their AC unit. Being a local business owner, Tommark prefers to support local businesses and therefore sought out this HVAC store. However, to their dismay, the store refused to sell them the necessary part, leaving Tommark frustrated and dissatisfied.
This incident highlights the importance of customer service and the impact it can have on a business. In this case, the HVAC store’s refusal to provide a simple item not only lost them a potential sale but also a loyal customer in Tommark. It is crucial for businesses to prioritize customer satisfaction and accommodate their needs to foster long-term relationships.
As a fellow small business owner, Tommark understands the value of supporting local establishments. Unfortunately, in this situation, the HVAC store failed to meet their expectations and fell short in providing the necessary assistance. This experience serves as a reminder for businesses to always prioritize customer service and ensure they are meeting the needs of their customers.
Aker Plumbing & Heating
3.5 / 5 stars, out of 3 reviews
7 Allen Ave
Coldwater, MI 49036
Phone: (517) 278-0773
Review Summary
Aker Plumbing & Heating is a reputable company that specializes in Heating & Air Conditioning/HVAC and Plumbing services. With a rating of 3.5, they have garnered a loyal customer base over the years. Located at 7 Allen Ave, Coldwater, MI 49036, they are easily accessible to residents in the area.
One satisfied customer shared their positive experience with Aker Plumbing & Heating. When faced with a burst pipe, the customer contacted the company and received prompt assistance. Even though they were busy with another call, they assured the customer that help was on the way. This level of responsiveness and clear communication left a lasting impression on the customer, who gave them a glowing 5-star rating.
However, not all experiences with Aker Plumbing & Heating have been as positive. Another customer had a different encounter when they called the company for a repair. Despite their initial service, they later discovered an issue with water coming out of the air release valve and pressure overflow. When they reached out to the company, the person on the phone was unhelpful and did not provide the desired assistance. This unfortunate incident resulted in a 1-star rating.
Despite this isolated negative experience, Aker Plumbing & Heating has built a strong reputation over the years. One long-time customer has been availing their services for more than 20 years and has always been satisfied with the quality of their work. This loyal customer speaks highly of Aker Plumbing & Heating, praising their professionalism and the consistently excellent results they deliver. Their positive feedback is reflected in their 5-star rating.
Overall, Aker Plumbing & Heating is a reliable choice for Heating & Air Conditioning/HVAC and Plumbing needs in Coldwater, MI. Their prompt response and clear communication demonstrate their commitment to customer satisfaction. While there may be occasional hiccups, their long-standing customers attest to their quality workmanship. Contact Aker Plumbing & Heating at (517) 278-0773 to experience their services for yourself.
