Polar Bear Heating and Air, Inc.
4.0 / 5 stars, out of 4 reviews
Coats, NC 27521
Phone: (910) 984-6059
Review Summary
Polar Bear Heating and Air, Inc. is a reputable HVAC company located in Coats, NC. With a rating of 4.0, they have established themselves as a reliable and efficient service provider in the industry.
One reviewer expressed their dissatisfaction with the front office staff, describing them as unprofessional and unfriendly. Although the technicians are praised for their skills, the negative experience with the front office staff made the entire process difficult. This feedback highlights the importance of providing excellent customer service from the initial point of contact.
On the other hand, another reviewer had a positive experience with Polar Bear Heating and Air, Inc. When their AC unit unexpectedly quit, they were relieved to find a company that was able to respond promptly. Despite other companies being booked or not accepting new customers, Polar Bear came to their rescue. This demonstrates the company’s commitment to customer satisfaction and their ability to handle emergency situations efficiently.
In a separate review, a customer called Polar Bear Heating and Air, Inc. when the HVAC system failed in one of their rental properties. The unfortunate timing, being a late Friday morning on the first hot day of the season, could have made finding immediate assistance challenging. However, Polar Bear came through and resolved the issue promptly. This positive experience showcases the company’s dedication to providing timely and reliable services, even during busy periods.
Overall, Polar Bear Heating and Air, Inc. has received a mix of positive and negative reviews. While some customers have had issues with the front office staff, others have praised the company for their prompt and efficient service. With their expertise in heating and air conditioning, Polar Bear Heating and Air, Inc. remains a viable option for those in need of HVAC services in Coats, NC.
