Valley Energy
2.5 / 5 stars, out of 5 reviews
5848 New York 9H
Claverack, NY 12513
Phone: (518) 851-3921
Review Summary
Valley Energy is a company that provides various services in the Claverack, NY area. They specialize in propane, heating & air conditioning/HVAC, and water heater installation/repair. With a rating of 2.5, they have received mixed feedback from their customers.
One satisfied customer, who has been with Valley Energy for a long time, praises their oil delivery service. They have used both the oil budget plan and the pay upfront plan and have never had any issues with the delivery. The customer also mentions that their auto delivery service has been flawless. This positive review reflects the company’s commitment to providing reliable and efficient service.
However, another customer had a completely different experience. They describe the customer service at Valley Energy as terrible and unreliable. They specifically mention the receptionist being rude. This negative feedback highlights the importance of good customer service and the impact it can have on a company’s reputation.
On the other hand, a customer had a positive experience with Valley Energy when their heating furnace broke and they needed immediate assistance. They found Tim, a representative from Valley Energy, to be super responsive and helpful. The customer appreciates the quick response and assistance they received during a stressful situation. This review demonstrates the company’s ability to prioritize customer needs and provide timely solutions.
Overall, Valley Energy offers a range of services in the Claverack, NY area. While they have received some positive feedback, there are also areas for improvement, particularly in terms of customer service. It is important for the company to address any concerns and continue to provide reliable and efficient service to all their customers.
