Giles Cooling & Htg
2.0 / 5 stars, out of 1 reviews
603 4th Ave N
Clanton, AL 35045
Phone: (205) 755-3369
Review Summary
Giles Cooling & Htg is a heating and air conditioning company located in Clanton, AL. They have received a rating of 2.0 based on one review. The reviewer mentioned that the technicians are good, but they had a negative experience with the office scheduling.
The reviewer expressed frustration with the lack of communication and information regarding the arrival time of a technician. They mentioned waiting since 9:00 in the morning without any updates. This indicates a lack of organization and poor customer service on the part of the office staff.
While the technicians may have the necessary skills and expertise to handle heating and air conditioning repairs, the negative experience with the office scheduling is a significant drawback. Reliable and efficient communication is crucial in this industry, as customers rely on timely updates and information regarding their service appointments.
Giles Cooling & Htg should address this issue with their office scheduling to ensure a better customer experience. Improving communication and providing more accurate estimated arrival times can help avoid customer frustration and dissatisfaction. By prioritizing effective and efficient office operations, they can enhance their overall service quality and reputation.
