Castroville Plumbing & Heating
3.0 / 5 stars, out of 33 reviews
11503 Merritt St
Castroville, CA 95012
Phone: (831) 633-2510
Review Summary
Castroville Plumbing & Heating is a plumbing and HVAC company located at 11503 Merritt St, Castroville, CA. With a rating of 3.0 stars and a review count of 33, they offer a range of services in the plumbing and heating & air conditioning industry.
One satisfied customer shared their experience with a dripping faucet in their enclosed claw-foot tub. After dealing with other plumbers who wanted to open a wall for repairs, they were relieved when Lew from Castroville Plumbing & Heating appeared. Lew was able to fix the issue without any major construction, earning the company a well-deserved 5-star rating.
Unfortunately, not all experiences with Castroville Plumbing & Heating have been positive. One frustrated customer had a disappointing encounter when they made an appointment for repairs, took the day off from work, and waited at home all day without pay. However, the company was a no-show, without any communication or explanation. This customer gave them a 1-star rating, expressing their dissatisfaction with the lack of professionalism and communication.
Another customer, who had purchased a warranty with Castroville Plumbing & Heating, shared their disappointment with the company. This negative experience prompted their entire office to stop purchasing warranties from the company. They also gave the company a 1-star rating, indicating their dissatisfaction and decision to seek services elsewhere.
Overall, Castroville Plumbing & Heating has a mixed reputation based on the available reviews. While they have received positive feedback for their expertise and efficient service, there are also instances where they have fallen short in terms of communication and customer satisfaction. It is important for potential customers to consider these factors when deciding whether to engage their services.
