Jackson Heating & Cooling
5.0 / 5 stars, out of 2 reviews
5140 Coakley Rd NW
Carroll, OH 43112
Phone: (614) 778-2235
Review Summary
Jackson Heating & Cooling is a highly rated HVAC company located in Carroll, Ohio. With a perfect 5.0 rating and two positive reviews, they have established themselves as a reliable and efficient heating and air conditioning service provider.
One satisfied customer shared their experience of contacting Jackson Heating & Cooling during the holiday season. Despite it being a holiday weekend, the customer received a prompt response. Kim, a member of the team, called them back quickly, showcasing the company’s dedication to excellent customer service.
Another customer had their heater break at the start of winter and reached out to Jackson Heating & Cooling for help. To their delight, the company was able to send a technician to inspect the issue the very next day. The customer appreciated the efficiency and promptness of the staff.
Based on these reviews, it is evident that Jackson Heating & Cooling is a trustworthy and dependable HVAC company. Their commitment to customer satisfaction, quick response times, and efficient service make them an excellent choice for all heating and cooling needs in Carroll, Ohio.
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Advance Heating and Cooling
2.0 / 5 stars, out of 8 reviews
4431 Carroll-Southern Rd NW
Carroll, OH 43112
Phone: (614) 321-4756
Review Summary
Advance Heating and Cooling is a company that specializes in Heating & Air Conditioning/HVAC, Fireplace Services, and Water Heater Installation/Repair. With a rating of 2.0, they have received mixed reviews from customers.
One satisfied customer mentioned that they had a positive experience with the company. They called Advance Heating and Cooling in the morning, and within just 3 hours, the technicians arrived to fix their furnace. The customer was relieved because they initially thought they would have to replace the furnace. This prompt and efficient service left a lasting impression on the customer and they were highly satisfied with the quality of work provided.
Unfortunately, not all experiences with Advance Heating and Cooling have been positive. One customer had a negative encounter with a technician who came to their home to inspect their Sensi smart thermostat installation. The customer had concerns about the installation and wanted to ensure it was done correctly. However, the technician did not meet their expectations and left them disappointed. This interaction likely affected their overall perception of the company and led to a low rating.
In another incident, a customer had a road rage encounter with someone associated with Advance Heating and Cooling. The customer claimed that they were cut off while driving at a high speed and were then chased by the person in question, who proceeded to make offensive gestures. The customer called the company’s office to report the incident and requested to speak with the owners. This negative experience on the road may have influenced the customer’s perception of the company and contributed to their low rating.
Overall, the reviews for Advance Heating and Cooling are mixed, with both positive and negative experiences reported. It is important for the company to address the negative feedback and strive to improve customer satisfaction. By addressing customer concerns and providing exceptional service, they can work towards building a stronger reputation in the industry.
