New England Heating & Cooling
3.5 / 5 stars, out of 24 reviews
20 Strafello Dr
Avon, MA 02322
Phone: (857) 247-9716
Review Summary
New England Heating & Cooling is a reputable heating and air conditioning company located in Avon, MA. With a rating of 3.5 stars and a total of 24 reviews, they have gained the trust of many customers in the area. Specializing in HVAC services, they strive to provide outstanding service and ensure customer satisfaction.
One satisfied customer praised New England Heating & Cooling for their ethical practices and exceptional service. They had previously hired another HVAC company for a seasonal furnace service, but were left unsatisfied. However, New England Heating & Cooling came to the rescue and delivered top-notch performance to prepare their furnace for the winter. The customer was extremely pleased with the outcome and gave them a 5-star rating.
On the other hand, a disappointed customer expressed their frustration with the company’s lack of response. They had experienced issues with their furnace, which New England Heating & Cooling had installed earlier in the year. Despite numerous attempts to contact them, the customer did not receive any callbacks. This unfortunate incident led to a 1-star rating and left the customer dissatisfied.
However, another customer had a completely different experience. They had Robert from New England Heating & Cooling come and thoroughly inspect their furnace for any issues. Not only did he provide a professional and thorough service, but he also offered an additional estimate for modifying their baseboards. The customer was impressed with Robert’s professionalism and gave them a glowing 5-star rating.
Overall, New England Heating & Cooling has received a mix of positive and negative reviews. While some customers have praised their exceptional service and professionalism, others have expressed disappointment with their lack of responsiveness. It’s important for the company to address customer concerns and ensure that all inquiries are promptly attended to in order to maintain their reputation and improve customer satisfaction.
