Austerlitz Plumbing & Heating
4.0 / 5 stars, out of 4 reviews
Austerlitz, NY 12017
Phone: (518) 392-5388
Review Summary
Austerlitz Plumbing & Heating is a plumbing and heating & air conditioning/hvac service located in Austerlitz, NY 12017. With a rating of 4.0 and a total of 4 reviews, this company has garnered some mixed feedback from customers.
One customer had a positive experience with Austerlitz Plumbing & Heating. According to their review, Andy, a technician from the company, quickly diagnosed the problem and provided a solution. The customer appreciated Andy’s expertise and the valuable lesson he imparted regarding the previous plumbing work done by carpenters. This positive experience highlights the company’s ability to effectively address and resolve plumbing issues.
However, another customer had a negative experience with Austerlitz Plumbing & Heating. They felt that they were ripped off and encountered verbal hostility from the company. The customer also expressed dissatisfaction with the quality of work, mentioning the use of thin pipes and an unresolved bathtub drain issue. This negative feedback raises concerns about the company’s professionalism and competence.
On a more positive note, another customer shared a recent interaction they had with Austerlitz Plumbing & Heating. The company offered to cover half of the additional expenses incurred for repairing pipe damage that occurred a year after their initial service. This gesture demonstrates the company’s willingness to take responsibility for their work and address customer concerns, even after an extended period of time.
In summary, Austerlitz Plumbing & Heating has received a mix of positive and negative reviews. While some customers have appreciated their expertise and prompt service, others have expressed dissatisfaction with the quality of work and negative interactions with the company. It is important for potential customers to carefully consider these reviews when making a decision about using their services.
