Ferrell Fuel
4.5 / 5 stars, out of 5 reviews
607 Old Philadelphia Rd
Aberdeen, MD 21001
Phone: (410) 272-4650
Review Summary
Ferrell Fuel is a company that offers Heating & Air Conditioning/HVAC, Propane, and Gas Station services. With a rating of 4.5 stars and a total of 5 reviews, this company has established a strong reputation in the industry.
One satisfied customer, who recently became a propane customer, was impressed by Ferrell Fuel’s exceptional service. They mentioned that the company exceeded their expectations by promptly answering the phone and delivering on their promises. This positive experience speaks volumes about the company’s commitment to customer satisfaction.
However, another reviewer had a frustrating experience with Ferrell Fuel. They mentioned that the company was inconsistent in their service delivery, attributing it to being short-staffed. While some of their employees provided great service, the overall experience left much to be desired. It’s important for the company to address these issues and ensure a more consistent and reliable service for all customers.
On a more positive note, a long-time customer of almost 15 years expressed their loyalty to Ferrell Fuel. They praised the company for their friendly and fair approach, as well as their honesty. This customer highly recommended their annual services, indicating a high level of trust and satisfaction.
Overall, Ferrell Fuel has garnered a positive reputation in the industry, with satisfied customers praising their exceptional service and honesty. However, there is room for improvement in terms of consistency, especially during busy periods. The company should address any staffing issues to ensure a consistently high level of service for all customers.
