National Design Mart Wooster
2.5 / 5 stars, out of 4 reviews
5252 Cleveland Rd
Wooster, OH 44691
Phone: (330) 345-9991
Review Summary
National Design Mart Wooster is a business located at 5252 Cleveland Rd, Wooster, OH 44691. They specialize in flooring, countertop installation, and cabinetry. With a rating of 2.5 stars and a total of 4 reviews, it’s clear that the experiences of customers vary.
One customer mentioned that the store has a large selection, but highlighted the importance of clarifying the installation timeline. They paid in advance for carpet and laminate flooring but faced issues with the installation process. This feedback suggests that there may be some room for improvement in terms of communication and managing customer expectations.
Another customer shared their experience of purchasing carpet from National Design Mart Wooster. They had recently moved into a home that required new carpet, and the crew who installed it was polite. However, it seems that there may have been some issues with the installation itself, as the reviewer mentioned that the carpet was installed but did not elaborate further. This feedback suggests that while the customer service was satisfactory, there may be room for improvement in terms of the actual installation process.
There was also a negative review from a customer who had a highly negative experience with the business. They expressed strong dissatisfaction and even went as far as reporting the business to the Better Business Bureau (BBB). The reviewer described the business as shady and advised others not to go there. While it’s important to consider all feedback, it’s worth noting that this is just one customer’s experience and may not necessarily reflect the overall quality of the business.
Overall, National Design Mart Wooster seems to have both positive and negative aspects based on the available reviews. It may be beneficial for the business to address the concerns raised by customers regarding communication, installation, and overall customer satisfaction. By taking these concerns into account and making necessary improvements, the business can work towards providing a better experience for their customers.
