Ogden’s Flooring & Design
2.0 / 5 stars, out of 4 reviews
852 Expressway Ln
Spanish Fork, UT 84660
Phone: (801) 794-7050
Review Summary
Ogden’s Flooring & Design is a company that offers a wide range of services including flooring, cabinetry, and countertop installation. With a rating of 2.0 and only four reviews, the overall impression seems to be mixed.
One reviewer had an exceptional experience with the service at Ogden’s Flooring & Design. They were impressed with the attentive and informative assistance provided by Alan, who walked them through all the available options. This positive encounter reflects the company’s dedication to delivering excellent customer service.
However, another customer expressed disappointment with their experience. They had chosen Ogden’s for a mosaic backsplash tile installation, but were frustrated to find that it had been installed vertically instead of horizontally. This miscommunication or error in the installation process resulted in a negative experience for this particular customer.
In another review, a customer shares their regret in choosing Ogden’s for their carpet needs. They express frustration in not being able to get anyone to return their calls, indicating a lack of communication and customer support. This negative experience highlights the importance of prompt and effective communication in maintaining customer satisfaction.
Based on the available reviews, it is evident that Ogden’s Flooring & Design has both satisfied and dissatisfied customers. While some customers appreciate the exceptional service and assistance they received, others have encountered issues with miscommunication and lack of responsiveness. It is important for the company to address these areas of improvement in order to consistently deliver a positive customer experience.
