Custom Floors
5.0 / 5 stars, out of 4 reviews
1823 Silas Deane Hwy
Rocky Hill, CT 06067
Phone: (860) 257-0581
Review Summary
Custom Floors is a highly-rated business specializing in carpeting and flooring. With a perfect rating of 5.0 and a total of 4 reviews, it’s clear that their customers are extremely satisfied with their services.
One reviewer, who had carpeting installed by the company, had nothing but praise for their hardworking installer, Greg. They described him as professional and patient, taking the time to explain the installation process. The reviewer expressed their gratitude towards Michael, another member of the team.
Another customer, Leslie, and her team had an amazing experience with Custom Floors. They had different types of flooring installed in their home, including carpet for their master bedroom, wood composite for their bathroom floor, and tile for the shower. They were thrilled with the quality of work and the variety of options available.
Another satisfied customer highlighted the fabulous nature of Custom Floors. Leslie and her brother, Mike, were described as friendly and helpful from the moment they walked in. The reviewer appreciated their assistance in selecting the best options for their needs.
Overall, Custom Floors is a top-notch business that goes above and beyond to ensure customer satisfaction. Their knowledgeable staff, professional installers, and wide range of flooring options make them a go-to choice for anyone in need of carpeting or flooring services.
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Mr Hardwood
3.0 / 5 stars, out of 15 reviews
Rocky Hill, CT 06067
Phone: (860) 478-6313
Review Summary
Mr. Hardwood is a flooring company located in Rocky Hill, CT. With a rating of 3.0 and 15 reviews, they offer a range of flooring services to their customers. While their overall rating is average, it is important to consider the individual experiences shared by their customers.
One satisfied customer mentioned that Rob, the owner, provided a quick quote, answered all their questions, and completed the hardwood floor refinishing within their desired timeline. This customer was pleased with the outcome of the project and gave Mr. Hardwood a 5-star rating.
Another customer also had a positive experience with Mr. Hardwood. They praised Rob and his team for their professionalism, efficiency, and the stunning results they achieved with their hardwood floor refinishing. The customer mentioned that the quote was delivered promptly, and the entire process was smooth. They, too, gave Mr. Hardwood a 5-star rating.
However, it is important to note that not all experiences with Mr. Hardwood have been positive. One customer described their experience as the “single worst home improvement experience” they’ve ever had. They expressed their dissatisfaction from the beginning, feeling cheated and furious about the outcome of their project. This customer gave Mr. Hardwood a 1-star rating.
Based on the available reviews, it seems that Mr. Hardwood has had both positive and negative experiences with their customers. It is recommended to thoroughly discuss your expectations and requirements with them before proceeding with any flooring project. It may also be helpful to inquire about any additional measures they have taken to address and learn from negative feedback to ensure a smoother experience for future customers.
