Thomas Hardwood Floors
4.0 / 5 stars, out of 17 reviews
2238 Merchantville Ave
Pennsauken, NJ 08110
Phone: (856) 308-5108
Review Summary
Thomas Hardwood Floors is a reputable flooring and refinishing services company located in Pennsauken, NJ. With a rating of 4.0 and 17 reviews, they have established themselves as a trusted provider in the industry.
One of the reviewers had a negative experience with Ken, one of the team members. Ken provided advice on their stairs but failed to follow up afterwards, leaving the reviewer frustrated. This lack of communication and responsiveness led to a disappointing experience and a low rating of 1.
Another reviewer also expressed their disappointment with Ken’s lack of responsiveness. Despite multiple attempts to reach out for an estimate, the reviewer received no answer, causing further frustration and dissatisfaction with the service provided.
However, it’s important to note that these negative experiences seem to be isolated incidents, as the majority of reviewers had a positive experience with Thomas Hardwood Floors. One reviewer praised Ken, his father, and the team for their excellent work in staining and refinishing their vintage basketball court yellow hardwood floors. The reviewer was highly satisfied with the outcome, giving a glowing rating of 5.
Overall, Thomas Hardwood Floors has received positive feedback for their expertise and craftsmanship in flooring and refinishing services. While there have been some negative experiences with communication and responsiveness, the majority of customers have been satisfied with the quality of work provided by the team.
