Faber Bros Broadloom
2.5 / 5 stars, out of 3 reviews
6 Franklin Ave
Oakland, NJ 07436
Phone: (201) 337-6882
Review Summary
Faber Bros Broadloom is a carpeting and flooring store located at 6 Franklin Ave, Oakland, NJ 07436. With a rating of 2.5 and a total of 3 reviews, the store has received mixed feedback from customers.
One dissatisfied customer mentioned that they had a negative experience with the store. They called multiple times but were unable to get anyone to come and look at their carpet. They expressed their unhappiness with the fact that the carpet felted and looked terrible. This customer gave a rating of 1.
On the other hand, another customer had a positive experience at Faber Bros Broadloom. They were impressed with the assistance provided by the saleswoman. The customer mentioned that the saleswoman helped them throughout the entire process and addressed all their concerns. They expressed their intention to return to the store when they need to redo their bedroom. This customer gave a rating of 5.
However, the third review reflects a negative encounter with the store’s owner. The customer stated that they came to the store with the intention of buying carpet but left after just 5 minutes. They described the owner as a condescending jerk. This customer gave a rating of 1.
Based on the reviews, it is clear that Faber Bros Broadloom has had both positive and negative experiences with their customers. The store should take note of the dissatisfaction expressed by the customers who had negative encounters and strive to improve their customer service. It is important for the store to address customer concerns promptly and professionally to ensure customer satisfaction.
