Stone Systems of New England
2.0 / 5 stars, out of 28 reviews
9 Steel St
North Smithfield, RI 02896
Phone: (401) 766-3603
Review Summary
Stone Systems of New England has received mixed reviews from customers. With a rating of 2.0, it is evident that their overall performance has left something to be desired. The company specializes in Building Supplies, Flooring, and Countertop Installation, offering a range of services to its customers.
One positive review mentions a recent countertop installation that was executed well. The install crew displayed professionalism and expertise, leaving the customer feeling satisfied and confident in their abilities. This positive experience reflects the potential for quality workmanship and satisfactory results.
However, another review paints a different picture. The customer expresses frustration and disappointment, stating that Stone Systems of New England failed to deliver on their commitment. Despite having paid in full for countertops, the customer was left without them just days before Christmas. Attempts to reach the company through various channels were unsuccessful, leaving the customer feeling ignored and abandoned. This lack of communication and poor customer service is a significant concern.
A third review highlights similar issues with communication and customer service. While acknowledging the occasional success in reaching someone on the phone, the customer expresses dissatisfaction with the overall experience. Additionally, they mention the extended wait times for their project, which is an unusual and inconvenient delay.
It is evident that Stone Systems of New England has room for improvement in their customer service and communication practices. While they have demonstrated the ability to deliver quality work in some cases, the negative experiences shared by customers raise concerns about the company’s reliability and responsiveness. Potential customers should consider these factors when making decisions about engaging Stone Systems of New England for their building supply, flooring, or countertop installation needs.
