Bob’s Affordable Floors
2.5 / 5 stars, out of 3 reviews
866 S Dupont Hwy
New Castle, DE 19720
Phone: (302) 836-0466
Review Summary
Bob’s Affordable Floors is a carpet and flooring company located at 866 S Dupont Hwy, New Castle, DE 19720. With a rating of 2.5 stars and a total of 3 reviews, the company offers services in carpeting, carpet installation, and flooring.
One reviewer expressed dissatisfaction with their purchase, stating that the carpet appeared to be of lesser value than what they had purchased. Additionally, they mentioned that the carpet stretched out of shape and that their phone call went unanswered. The reviewer was also unhappy with the carpet puffing up on the edge, describing the experience as awful.
Another reviewer had a negative experience with Bob’s Affordable Floors when the owner stopped by late without any samples to provide an estimate for flooring on their entire first floor. Fortunately, the reviewer had already visited another location and obtained samples beforehand.
On the other hand, one reviewer had a positive experience with the company, stating that they had great prices and that Bob’s Affordable Floors did a wonderful job installing carpet throughout their entire home.
Overall, Bob’s Affordable Floors has received mixed reviews, with some customers expressing dissatisfaction with the quality of the carpet and customer service, while others have had positive experiences with the company’s pricing and installation services.
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Airbase Carpet and Tile Mart
2.0 / 5 stars, out of 42 reviews
230 North Dupont Hwy
New Castle, DE 19720
Phone: (302) 328-1597
Review Summary
Based on the data provided, Airbase Carpet and Tile Mart has a rating of 2.0 out of 5.0 with a total of 42 reviews. The store specializes in flooring, carpeting, and carpet installation. It is located at 230 North Dupont Hwy, New Castle, DE 19720.
One satisfied employee of Carpet and Tile Mart, who has been with the company for 25 years, mentioned that within the last year, there have been improvements in the quality of service offered. They expressed their satisfaction with the changes and gave a rating of 5 out of 5. This positive feedback from an employee is a testament to the company’s commitment to improving customer experience.
Another customer shared their positive experience with the carpet installation service. They mentioned that CG, their salesperson, provided excellent service from the very beginning, leading to a smooth transaction. This customer was very satisfied with the installation and gave a rating of 5 out of 5. It is clear that the salesperson’s professionalism and attention to detail greatly contributed to the customer’s satisfaction.
One more customer, who worked with Sherece Porter, had a very good experience. They were specifically looking for luxury vinyl plank to replace carpet in their basement. The customer appreciated Sherece’s assistance and rated their experience with Carpet and Tile Mart as 5 out of 5. This positive feedback highlights the knowledgeable and helpful staff at the store.
Based on these reviews, it is evident that Carpet and Tile Mart has made strides in improving their service quality. The positive experiences shared by both an employee and customers indicate that the store offers a good selection of products and provides excellent customer service. However, it’s important to note that the overall rating of 2.0 could suggest that there may be areas for further improvement.
