Kiss Carpet Design Center
3.5 / 5 stars, out of 6 reviews
7152 S US Highway 131
Mancelona, MI 49659
Phone: (231) 587-9450
Review Summary
Kiss Carpet Design Center is a carpeting and flooring store located in Mancelona, MI. With a rating of 3.5 stars and a total of 6 reviews, this establishment offers a range of carpeting and flooring options for customers to choose from. They specialize in carpet installation and have a team of knowledgeable staff members to assist customers in finding the perfect flooring solution for their needs.
One satisfied customer had a positive experience with the store’s customer service. They worked with Tracy at the showroom, who was described as a delight to work with. Tracy kept the customer informed at every step of the way during their new kitchen floor installation. This level of communication and attentiveness contributed to the customer’s overall satisfaction, leading them to give a 5-star rating.
However, not all customers had a positive experience at Kiss Carpet Design Center. One reviewer expressed dissatisfaction with the customer service they received. They had an appointment for an installation that was scheduled over three months in advance. Instead of receiving a call, the store emailed them the time to expect the installation team. While this may not seem like a significant issue, it left the customer feeling disappointed and led to a low rating of 1 star.
On a more positive note, another customer had a great experience at the store. They specifically mentioned working with Susie, who was described as personable and excited about helping them achieve the kitchen of their dreams. Susie’s knowledge of the latest trends and her upbeat personality made the customer feel supported and enthusiastic about their project. This positive interaction resulted in a 5-star rating for Kiss Carpet Design Center.
Overall, Kiss Carpet Design Center offers a range of carpeting and flooring options and has a team of friendly and knowledgeable staff members. While some customers have had positive experiences with excellent customer service and communication, others have expressed dissatisfaction. It’s important for the store to address any issues with customer service to ensure consistently positive experiences for all customers.
