Big Bob’s Flooring Outlet
3.0 / 5 stars, out of 4 reviews
3819 Winston Ave
Covington, KY 41015
Phone: (859) 261-8000
Review Summary
Big Bob’s Flooring Outlet is a popular establishment located at 3819 Winston Ave, Covington, KY 41015. With a diverse selection of flooring, tiling, and carpeting options, it caters to a wide range of customer needs. The store has received a rating of 3.0, based on 4 reviews.
One customer had a negative experience with a flooring installer. They observed the installer behaving oddly and suspected that they were under the influence of something. This raised concerns about the quality of the work being done. It is essential for the management to address such issues promptly to ensure customer satisfaction and maintain a professional standard.
On the other hand, another customer had a positive experience with Big Bob’s Flooring Outlet. They needed to renovate a rental property and found the perfect solution at this store. The manager, Gary, provided excellent assistance throughout the process. The customer appreciated the wide variety of in-stock options available, making their selection process easier and more convenient.
A carpenter friend recommended Big Bob’s Flooring Outlet, specifically mentioning Jim. Despite there being closer Big Bob’s stores, this customer heeded their friend’s advice and visited this particular outlet. The customer was delighted with their decision, as they found Jim’s expertise and guidance invaluable. This testimonial highlights the importance of word-of-mouth recommendations and the value of knowledgeable staff in the shopping experience.
Overall, Big Bob’s Flooring Outlet offers a diverse selection of flooring, tiling, and carpeting options. While there have been some concerns raised about the behavior of an installer, the positive experiences of other customers highlight the store’s potential for customer satisfaction. It is important for the management to address any issues promptly and maintain a high standard of professionalism to ensure the continued success of the business.
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Kite’s Flooring
1.0 / 5 stars, out of 1 reviews
101 W34 St
Covington, KY 41015
Phone: (859) 551-7467
Review Summary
Kite’s Flooring is a flooring company located in Covington, KY. They have a rating of 1.0 out of 5.0 and only one review. The reviewer had a negative experience with the company and left a 1-star rating.
The reviewer mentioned that Kite’s Flooring was initially very responsive until they provided a down payment to start the work. After that, the communication from the company became vague and filled with excuses like “can’t start now due to personal things.” Eventually, the communication completely stopped.
This lack of communication and transparency from Kite’s Flooring is disappointing, especially after the reviewer had already made a financial commitment. It is important for a company to maintain open lines of communication with their customers, especially when they have already paid for a service.
Based on this review, it seems like Kite’s Flooring needs to improve their customer service and communication skills. It is crucial for businesses to be reliable and honest with their clients to maintain a good reputation and ensure customer satisfaction.
