Triple E&D Concrete
1.0 / 5 stars, out of 1 reviews
Citra, FL 32113
Phone: (352) 599-0915
Review Summary
Triple E&D Concrete is a company that specializes in masonry/concrete and flooring services. With a rating of 1.0, they have received mixed reviews from customers.
One customer had a positive experience with the quality of the pour, stating that it was good and completed on schedule. However, their overall satisfaction was tainted by a few important factors. Firstly, there was a significant cost overrun of 20% to finish the job, specifically for expansion joints and sealant. This unexpected increase in cost may have caught the customer off guard and left them feeling dissatisfied with the overall value of the service provided.
In addition to the cost overrun, the customer mentioned multiple delays in the project. They expressed disappointment that the contractor did not proactively communicate these delays and failed to keep them informed. This lack of communication can be frustrating for customers who are eager to see their project progress smoothly and efficiently.
It is important for Triple E&D Concrete to address these issues and take steps to improve their communication and cost estimation processes. By being transparent and proactive in their communication with customers, they can alleviate concerns and build trust. Additionally, conducting thorough assessments and providing accurate cost estimates upfront will help prevent cost overruns and ensure customer satisfaction.
Overall, while the quality of the pour was commendable, the cost overrun and lack of communication and delays were significant drawbacks for this particular customer. Triple E&D Concrete should take this feedback into consideration and make the necessary improvements to enhance their customer service and overall experience.
