Carpet Weavers
1.5 / 5 stars, out of 3 reviews
1573 N State Route 50
Bourbonnais, IL 60914
Phone: (815) 933-1153
Review Summary
Carpet Weavers is a carpeting and flooring company located in Bourbonnais, IL. With a rating of 1.5 stars and a total of 3 reviews, the company has received mixed feedback from customers.
One customer had a negative experience with the installers, mentioning the unpleasant smell of marijuana in their house during the installation process. This issue raised concerns about the professionalism of the installers and the overall quality of the job. The customer gave a rating of 1 star and warned others to be cautious.
Another customer expressed dissatisfaction with the carpet installation. They spent a significant amount of money on carpet for their house but found that the installers had cut the carpet too short heading into their kitchen. When the customer reached out to their salesman, the issue was not adequately resolved, leaving them disappointed. This customer also gave a rating of 1 star and would not recommend Carpet Weavers.
However, a third customer had a relatively neutral experience. They ordered two boxes of tile and four sheets but faced communication issues. The customer had to call to inquire about the availability of the order and did not receive any proactive updates. When they went to pick up the order, they found it ready. While this customer expressed dissatisfaction with the lack of communication, they gave a rating of 3 stars, indicating that their overall experience was average.
Based on the reviews, it seems that Carpet Weavers has room for improvement in terms of professionalism, communication, and quality control. Customers have had negative experiences with both the installation process and customer service. Potential customers should consider these factors before deciding to work with Carpet Weavers.
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FCA Floor Covering Associates of Kankakee
3.5 / 5 stars, out of 3 reviews
1759 N State Rte 50
Bourbonnais, IL 60914
Phone: (815) 933-4239
Review Summary
FCA Floor Covering Associates of Kankakee is a company that specializes in Flooring, Interior Design, and Kitchen & Bath services. With a rating of 3.5, they have received mixed reviews from their customers.
One customer had an exceptional experience with FCA. They mentioned that the company went above and beyond for their family from the moment they walked into the showroom. The customer appreciated the straightforward approach and felt that there were no games or sugar-coating. It seems like FCA provided excellent customer service and made a lasting impression on this customer.
On the other hand, another customer had a negative experience at the store. They mentioned that promises were made but not kept. They indicated that they had a bad experience and were disappointed with the service. It seems like this customer had high expectations that were not met by FCA.
However, another customer had a positive experience with FCA. They mentioned that they were considering going with a different company but decided to choose FCA instead. They were impressed with the prompt service provided by FCA. The customer mentioned that a woman from FCA showed up the next day, even on a Sunday, to measure the area. Additionally, three guys from FCA showed up to move the furniture. This customer had a smooth and efficient experience with FCA.
Overall, FCA Floor Covering Associates of Kankakee has received both positive and negative reviews. While some customers had exceptional experiences, others had disappointing ones. It is important for potential customers to consider these different perspectives when deciding whether to choose FCA for their flooring, interior design, or kitchen and bath needs.
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