Community Health Center of Franklin County
1.0 / 5 stars, out of 1 reviews
119 New Athol Rd
Ste 200
Orange, MA 01364
Phone: (978) 544-7800
Review Summary
The reviewer had a negative experience at the Community Health Center of Franklin County. They mentioned that the center billed their insurance for procedures that were not performed. Specifically, they were billed for a urine dipstick test, despite never providing a urine sample. This is concerning and raises questions about the center’s billing practices and attention to detail.
It’s important for healthcare providers to accurately bill insurance companies to maintain trust and transparency with their patients. In this case, it seems that the center failed to uphold this standard. This kind of mistake can not only lead to financial issues for the patients but also erode their trust in the healthcare system.
Furthermore, the fact that this issue occurred twice suggests a recurring problem rather than a one-time mistake. It raises concerns about the center’s internal processes and quality control measures. Patients should feel confident that the services they are being billed for are actually provided, and this review indicates that the Community Health Center of Franklin County may not meet that expectation.
Overall, based on this review, the Community Health Center of Franklin County seems to have issues with accurate billing and attention to detail. Patients considering seeking care at this center may want to be cautious and ensure that they thoroughly review any bills or insurance claims they receive. It’s unfortunate that the reviewer had a negative experience, and hopefully, the center takes this feedback constructively to improve their practices and avoid such errors in the future.
Learn More About Community Health Center of Franklin County Here
West River Dental Associates
1.5 / 5 stars, out of 3 reviews
450 W River St
Ste 2
Orange, MA 01364
Phone: (978) 544-7965
Review Summary
West River Dental Associates has received mixed reviews from its customers. With a 1.5-star rating based on three reviews, it is evident that there are some issues that need to be addressed.
One reviewer mentioned having a negative experience with the receptionist, describing them as rude and obstructive, especially during an emergency situation. This kind of behavior can greatly impact a patient’s overall experience and may deter them from returning or recommending the practice to others.
On a more positive note, another reviewer mentioned that there are two dentist offices in the same location. The Community Health Center dental practice, which accepts MassHealth, was described as having nice and seemingly competent staff. This offers a glimmer of hope that there are some positive aspects to the dental practice.
However, the negative experiences seem to outweigh the positive ones. Another reviewer expressed frustration when they called to inquire about whether West River Dental Associates accepts MassHealth, as it was listed on the insurance website. They were met with unhelpful responses, which left them dissatisfied with the customer service provided.
Overall, West River Dental Associates needs to address the issues with their receptionist and customer service to improve their reputation. It is essential for dental practices to prioritize patient care and provide a welcoming and helpful environment to ensure positive experiences for all patients.
