Aspen Dental
1.0 / 5 stars, out of 2 reviews
1031 Old State Rd
Mattoon, IL 61938
Review Summary
Aspen Dental, located at 1031 Old State Rd, Mattoon, IL 61938, offers a range of dental services including General Dentistry, Oral Surgeons, and Cosmetic Dentists. However, based on the reviews, it seems that their services and customer experience are far from satisfactory.
One reviewer described their experience as one of the worst options for tooth extraction. They mentioned that the front desk staff were extremely abusive towards both the patients and the dentists and technicians. This kind of behavior is completely unacceptable in a dental practice that should prioritize patient care and comfort. It is disheartening to hear that patients are treated poorly during what can already be a stressful and uncomfortable procedure.
Another reviewer pointed out that the front desk staff was very rude and out of line. They mentioned that the staff did not follow safe practices during the Covid-19 outbreak, which is a serious concern. In a time when health and safety should be the top priority, it is disappointing to hear that Aspen Dental did not uphold the necessary protocols to protect their patients and staff.
Based on these reviews, it is clear that Aspen Dental has significant issues with their customer service, professionalism, and adherence to safety protocols. These negative experiences raise serious concerns about the quality of care provided by this dental practice. It is important for individuals seeking dental services to consider these reviews and explore other options in the area that prioritize patient well-being and satisfaction.
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Aspen Dental
1.5 / 5 stars, out of 6 reviews
1011 Charleston Ave E
Mattoon, IL 61938
Phone: (855) 998-0928
Review Summary
Aspen Dental, located at 1011 Charleston Ave E in Mattoon, IL, offers a range of dental services including oral surgery, general dentistry, and cosmetic dentistry. However, based on the reviews, it seems that their overall rating is quite low, with an average rating of 1.5 stars.
One reviewer mentioned that they had an outstanding customer service experience at Aspen Dental. They appreciated the friendly staff who took the time to explain procedures and processes. This positive feedback highlights that there are some positive aspects to their service.
However, another reviewer had a horrible experience at Aspen Dental in Mattoon. They mentioned that they were looking for dentures and found a promotion on Aspen’s website offering a 20% discount. Unfortunately, when they visited the dental office, they were not able to avail the discount. This miscommunication and disappointment contributed to their low rating.
Another dissatisfied customer mentioned that Aspen Dental did not check or call their insurance to confirm that their cleaning should have been free. As a result, they were charged the full amount for the service. This lack of attention to detail and failure to verify insurance coverage led to their negative experience.
Based on these reviews, it seems that Aspen Dental in Mattoon, IL has some room for improvement in terms of communication, customer service, and attention to detail. It is recommended to thoroughly research and consider other dental offices in the area before scheduling an appointment at Aspen Dental.
Learn More About Aspen Dental Here
Kepp & Kennedy
5.0 / 5 stars, out of 2 reviews
601 Broadway Ave
Mattoon, IL 61938
Phone: (217) 235-0556
Review Summary
Kepp & Kennedy is a highly recommended dental practice located at 601 Broadway Ave in Mattoon, IL. With a perfect rating of 5.0, they have proven to provide exceptional service in the field of General Dentistry. The practice has received positive feedback from their satisfied patients, as evident from their 2 reviews.
The first reviewer had an urgent dental issue, needing a tooth extraction. Kepp & Kennedy promptly accommodated them, providing immediate relief from pain. The staff’s professionalism and friendliness left a lasting impression on the reviewer, who appreciated the fact that the practice did not pressure them into unnecessary treatments. This reflects the ethical and patient-oriented approach of Kepp & Kennedy.
The second reviewer had a different experience, seeking a custom mouth guard. The staff at Kepp & Kennedy exceeded their expectations by providing a mouth guard that surpassed their imagination. The friendly nature of the staff made their visit comfortable and enjoyable, leaving a positive impact on their overall experience.
If you are in need of dental services in Mattoon, IL, Kepp & Kennedy is a reliable choice. Their commitment to professionalism, friendliness, and patient satisfaction make them a standout dental practice in the area. Don’t hesitate to contact them at (217) 235-0556 for all your dental needs.
