Familia Dental
1.5 / 5 stars, out of 26 reviews
2608 State St
East St. Louis, IL 62205
Phone: (618) 857-2300
Review Summary
Familia Dental is a dental clinic located at 2608 State St in East St. Louis, IL. They specialize in orthodontics and general dentistry. With a rating of 1.5 stars and a total of 26 reviews, it is clear that their services have left much to be desired for their patients.
One reviewer shared their positive experience with Familia Dental. They mentioned that they were in excruciating tooth pain and needed emergency dental care. They were able to find Familia Dental and received prompt treatment, which greatly relieved their pain. This positive review highlights the clinic’s ability to handle emergency cases effectively.
On the other hand, another reviewer had a negative experience with Familia Dental. They scheduled an appointment for their child, specifically requesting nitrous sedation. However, when they arrived for the appointment, they were informed that the clinic did not have the necessary equipment or staff to provide the requested sedation. This miscommunication and lack of preparation resulted in a disappointing experience for the reviewer and their child.
Another negative review mentioned the unprofessionalism of the clinic’s workers. The reviewer stated that appointments were canceled without any notification via phone call or voicemail. This lack of communication and disregard for their patients’ time and convenience reflects poorly on the clinic’s customer service.
Based on these reviews, it is evident that Familia Dental has room for improvement in various aspects of their practice. It is crucial for them to enhance their communication with patients, ensure that appointments are not canceled without proper notification, and improve their ability to deliver on promised services. By addressing these issues, Familia Dental can work towards providing a better experience for their patients and ultimately increase their rating and reputation in the community.
