Genesis Home Improvement
4.0 / 5 stars, out of 14 reviews
101 E Marshall St
Remington, VA 22734
Phone: (540) 439-5947
Review Summary
Genesis Home Improvement is a reputable company that specializes in roofing, general contracting, and gutter services. With a rating of 4.0 and 14 reviews, they have established themselves as a reliable choice for home improvement needs.
One satisfied customer shared their positive experience with Genesis Home Improvement. After being away for several weeks, they returned to a house with significant water damage caused by a pipe leak on the upper level. However, thanks to the prompt and efficient service provided by Genesis Home Improvement, the issue was resolved quickly and effectively. The customer was impressed with the professionalism and skill of the team, giving them a 5-star rating.
Unfortunately, not all customers had the same positive experience. One reviewer expressed their dissatisfaction with the company, stating that the owners were non-responsive and did not prioritize customer care. Additionally, the project managers were described as disorganized and poor communicators. This negative review highlights the importance of effective communication and customer service in the home improvement industry.
On a more positive note, another customer praised Genesis Home Improvement for their responsiveness and punctuality. They called the company for estimates and received a prompt response within a few days. The team arrived within the requested time frame and successfully restored their 85-year-old pine wood kitchen floor. This satisfied customer also gave Genesis Home Improvement a 5-star rating.
Overall, Genesis Home Improvement has received a mix of positive and negative reviews. While some customers have had excellent experiences with the company, others have faced challenges with communication and customer care. It is important for Genesis Home Improvement to address these concerns and continue striving for excellence in their services.
