House Matters Renovations
3.0 / 5 stars, out of 4 reviews
Hampden, MA 01036
Phone: (413) 686-8526
Review Summary
House Matters Renovations is a flooring company located in Hampden, MA. With a rating of 3.0 and a total of 4 reviews, they offer their expertise in flooring renovations for customers in the area.
One satisfied customer, who left a 5-star review, mentioned that Steve and his crew renovated the bathroom in their 100+ year old house. They described the crew as very friendly and willing to answer all of their questions. This highlights the professionalism and customer service provided by House Matters Renovations.
However, there were a couple of negative experiences mentioned in the reviews. One customer gave a 1-star rating and stated that it took several attempts to receive an estimate from the company. They also mentioned that there was no response from House Matters Renovations despite multiple attempts to contact them. This indicates a lack of communication and responsiveness on the company’s part.
Another customer mentioned in their 1-star review that they had contacted House Matters Renovations for an estimate about 3 years ago but never received a reply. They had forgotten the company’s name and only remembered it recently. This suggests a potential issue with the company’s follow-up and customer engagement.
Overall, House Matters Renovations has received positive feedback for their friendly crew and quality work. However, the negative reviews raise concerns about their communication and responsiveness. It would be advisable for the company to address these issues to ensure customer satisfaction and improve their overall rating.
