ENT and Allergy Associates
2.0 / 5 stars, out of 8 reviews
3020 Westchester Ave
Ste 303
Purchase, NY 10577
Phone: (914) 253-8070
Review Summary
The ENT and Allergy Associates clinic has received mixed reviews from patients. With a rating of 2.0 stars, it is clear that there have been some negative experiences reported.
One patient mentioned that the doctor was nice, but had concerns about the staff in the waiting room. They described them as “pretty scary.” This is an alarming statement and raises questions about the professionalism and behavior of the staff. In the midst of a pandemic, it is crucial for medical offices to prioritize safety measures and ensure a comfortable environment for patients.
Another reviewer praised Dr. Jackman for their excellent care, but had a negative experience with the front desk personnel. They described them as “very rude” and having a “can’t be bothered attitude.” This kind of attitude from the front desk can greatly impact a patient’s overall experience and perception of the clinic. It is important for all staff members to maintain a friendly and helpful demeanor to create a welcoming atmosphere for patients.
One patient expressed frustration after their appointment was cancelled last minute, despite having scheduled it well in advance. They blamed the clinic for the cancellation and mentioned taking a day off from work, only to not be seen. This kind of miscommunication and inconvenience can be incredibly frustrating for patients and reflects poorly on the clinic’s organization and professionalism.
It is evident that the ENT and Allergy Associates clinic is facing challenges in terms of patient satisfaction. While some patients have had positive experiences with the doctors, there are clear issues with the behavior of the staff and the organization of appointments. It is important for the clinic to address these concerns and improve their overall patient experience to regain trust and confidence from their patients.
