Acton Medical Associates, PC
2.5 / 5 stars, out of 78 reviews
321 Main St
Acton, MA 01720
Phone: (978) 635-8700
Review Summary
Acton Medical Associates, PC is a healthcare facility located at 321 Main St in Acton, MA. With a rating of 2.5 stars and a review count of 78, Acton Medical Associates offers a range of services including pediatric care, urgent care, and allergy treatment.
One reviewer mentioned that they have been a patient at Acton Medical for many years and have never had any issues with getting through when they call. However, recently, they had a frustrating experience where they had to wait for 1.5 hours on hold just to speak with someone. This kind of wait time is definitely not ideal and can be a major inconvenience for patients.
Another reviewer expressed their dissatisfaction with the difficulty of reaching their provider in times of need. They mentioned that they tested positive for COVID-19 and tried calling Acton Medical for assistance, but was put on hold for a significant amount of time from 1:30 PM to 3:00 PM. This kind of delay can be extremely frustrating, especially when dealing with a time-sensitive and potentially serious health issue.
Furthermore, another reviewer shared their disappointment after being with Acton Medical for 38 years, only to be abruptly “dumped” from the practice. Their long-time doctor retired and the newly hired doctor they were assigned to also quit unexpectedly. This sudden change in healthcare providers can be unsettling and leave patients feeling abandoned.
It is important for a medical practice to provide accessible and reliable communication channels for their patients, especially during emergencies and time-sensitive situations. Acton Medical Associates, PC should address the concerns raised by these reviewers and work on improving their communication systems to ensure that patients can easily reach their providers when needed.
