Recalled Product Name/Brand/ID
Recall ID: 9697
Recall Number: 23270
Recalled Product: Apollo Phantom Electric Scooters
Recall Product Images
Potential Risks or Issues
The bolt on the electric scooter can come loose, causing the suspension and wheel assembly to separate. This poses fall and injury hazards to riders.
Has Anyone Been Injured?
The firm has received seven reports of the bolt breaking, resulting in the stem detaching or loosening. Three injuries have been reported, including bruising, cuts, and abrasions.
About the Recall
This recall involves the Apollo Phantom V1, V2, and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. The brand “Apollo” is printed on the stem of the scooter, and “Apollo Phantom” is displayed on the rear left side of the grip tape on the deck of the scooter. “Apollo Phantom” is also listed on the bottom of the scooter with the model year.
Where to Find Unique Identification of this Product
The unique identification of the recalled product can be found on the stem of the scooter, as well as on the rear left side of the grip tape on the deck of the scooter.
How Many Units Are Affected?
About 3,900 units of the Apollo Phantom Electric Scooters are affected by this recall.
Affected Batch/Date Range
The affected scooters were sold from June 2021 through May 2023.
Who is the Distributor(s)?
The distributor of the recalled product is Apollo Imports Inc., located in Newark, Delaware.
Places Where Recalled Product was Sold
- Apolloscooters.com
- Fluidfreeride.com
- Justride.com
- Adventuresportsusa.com
- Allelectricmotion.com
Where was This Manufactured?
The recalled Apollo Phantom Electric Scooters were manufactured in China.
Actions for Consumers
Consumers who own the recalled scooters should immediately stop using them. They should contact Apollo for a free replacement bolt to repair the scooter. Apollo will provide instructions, along with a video link, demonstrating how consumers can install the new bolt at home. Apollo is also offering free bolt replacement or tightening at their servicing and partner locations. The company is reaching out directly to all known purchasers.
Remedy Process
The remedy for this recall is a free replacement bolt for the scooter. Consumers can contact Apollo to receive the replacement bolt and follow the provided instructions for installation. Apollo is also offering free bolt replacement or tightening at their servicing and partner locations.
Additional Information
For additional information regarding this recall, consumers can visit the official recall page at https://www.cpsc.gov/Recalls/2023/Apollo-Recalls-Phantom-Electric-Scooters-Due-to-Fall-and-Injury-Hazards. They can also contact Apollo directly via phone at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co, or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall.
Regulatory Compliance
This recall complies with the requirements set forth by the Consumer Product Safety Commission (CPSC).
How Can I Protect Myself From Falling Victim?
To protect yourself from the fall and injury hazards associated with the recalled Apollo Phantom Electric Scooters, it is important to stop using the scooter immediately if you own one. Contact Apollo for the free replacement bolt and follow the provided instructions for installation. Alternatively, you can visit one of Apollo’s servicing or partner locations for free bolt replacement or tightening.
Final Thought
It is crucial for consumers to take immediate action if they own the recalled Apollo Phantom Electric Scooters. By stopping the use of the scooter and obtaining the free replacement bolt, consumers can ensure their safety and prevent potential falls and injuries.
