Recalled Product Name/Brand/ID
Polaris Recalls Patriot 9R MATRYX PRO RMK and Patriot 9R MATRYX RMK KHAOS Snowmobiles (Recall ID: 24720)
Recall Product Images
Potential Risks or Issues
The primary (drive) clutch can fail and can cause the clutch or clutch components to come loose, posing an injury hazard to consumers.
Has Anyone Been Injured?
No injuries have been reported.
About the Recall
This recall involves Polaris Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS snowmobiles. The recalled snowmobiles were sold in black and custom color combinations. “POLARIS” is stamped on the front side paneling of the vehicles. The VIN and model number can be found on the right side of the vehicle’s frame.
Where to Find Unique Identification of this Product
The VIN and model number are located on the right side of the vehicle’s frame.
How Many Units Are Affected?
About 2,200 snowmobiles are affected by this recall. Additionally, approximately 1,000 snowmobiles were sold in Canada.
Affected Batch/Date Range
No specific batch or date range information provided.
Who is the Distributor(s)?
No information available about the distributor(s).
Places Where Recalled Product was Sold
The recalled snowmobiles were sold at authorized Polaris dealers nationwide from January 2022 through April 2023.
Where was This Manufactured?
The snowmobiles were manufactured by Polaris Industries Inc. in Medina, Minnesota, United States.
Actions for Consumers
Consumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer. They can schedule a free repair to replace the primary (drive) clutch, install a clutch guard kit, and receive an owner’s manual addendum. Polaris is notifying all dealers and registered owners directly.
Remedy Process
Consumers should contact Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com to check if their vehicle identification number (VIN) is included in any recalls. They can also contact Polaris’ owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email.
Additional Information
For more information about this recall, consumers can visit the official recall alert on the CPSC website: Recall Alert.
Regulatory Compliance
No specific information provided about regulatory compliance.
How Can I Protect Myself From Falling Victim?
- Check if your Polaris snowmobile is included in the recall by visiting www.polaris.com or contacting Polaris Industries directly.
- If your snowmobile is affected, stop using it immediately and follow the instructions provided by Polaris for a free repair.
- Stay informed about product recalls by regularly checking the CPSC website and other reliable sources.
Final Thought
It is important for consumers to be aware of product recalls to ensure their safety. By following the recommended actions and contacting Polaris Industries, affected customers can get their snowmobiles repaired free of charge, reducing the risk of injury.
