Horizon Services – Air Conditioning, Plumbing & Heating
2.5 / 5 stars, out of 100 reviews
2607 N Rolling Rd
Ste 201
Windsor Mill, MD 21244
Phone: (410) 648-2178
Review Summary
The reviewer had a positive experience with Horizon Services – Air Conditioning, Plumbing & Heating, specifically with their heat pump installation. They found the service to be very professional, with a job well done and quality equipment. They gave a rating of 5 stars for this experience.
However, another reviewer had a negative experience with the company. They needed toilet repair and made an online appointment for a specific time slot. The company called and confirmed the appointment, and also sent an email with further details. However, the reviewer gave a rating of 1 star, indicating dissatisfaction with the service provided.
Another reviewer expressed frustration with the pricing of Horizon Services. They were charged $900 to replace a single 90-degree elbow in a gas supply line. The reviewer felt that the location of the repair was easily accessible and the price was excessive. They gave a rating of 1 star for this experience.
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Frosty Refrigeration
4.0 / 5 stars, out of 14 reviews
7121 Windsor Mill Rd
Windsor Mill, MD 21244
Phone: (410) 298-9513
Review Summary
Frosty Refrigeration is a highly reputable heating and air conditioning (HVAC) company located in Windsor Mill, MD. With a solid rating of 4.0, they have impressed many of their customers with their exceptional service and expertise in the field.
One satisfied customer expresses their gratitude for finding Frosty Refrigeration, as they have a geothermal system and a service contract with the company. They mention that the unit is generally problem-free, which is a testament to the quality of service provided by Frosty Refrigeration. This positive experience showcases the company’s commitment to delivering reliable and efficient solutions.
Another customer commends Terry, one of Frosty Refrigeration’s technicians, for his exceptional skills and professionalism. Terry quickly diagnosed the issue with their air conditioning system, explained it in plain English, and efficiently resolved the problem. The customer is delighted that their A/C is now up and running smoothly. This positive testimonial highlights the expertise and customer-oriented approach of the company’s technicians.
However, one negative review mentions a less than satisfactory experience with the office staff of Frosty Refrigeration. The reviewer states that when they called to inquire about a bill with no explanation, they were met with unhelpful and dismissive behavior. This isolated incident could be a result of miscommunication or a temporary lapse in customer service. It is important to note that this negative review is outweighed by the numerous positive experiences shared by other customers.
In conclusion, Frosty Refrigeration is a trusted HVAC company that has earned the loyalty and appreciation of its customers. Their expertise, professionalism, and commitment to customer satisfaction are evident in the positive reviews they have received. While there may have been occasional hiccups, the overall consensus is that Frosty Refrigeration is a reliable and dependable choice for heating and air conditioning services in the Windsor Mill area.
