Osterman Propane
1.5 / 5 stars, out of 11 reviews
339 Amherst Rd
Sunderland, MA 01375
Phone: (800) 287-2492
Review Summary
Osterman Propane has received mixed reviews from its customers. With a rating of 1.5, it is clear that there have been numerous issues with their service. One reviewer expressed their dissatisfaction with the fact that they have no choice but to use this propane business, as it is the one their landlady uses. They experienced heating issues and were disappointed with the service they received.
Another reviewer mentioned that Osterman Propane is a family-owned business, but unfortunately, they do not handle customer feedback well. Instead of addressing issues professionally, they take it personally and do not make an effort to resolve problems. This lack of communication and accountability is a major drawback for customers.
Furthermore, multiple reviewers have criticized the company’s customer service, describing it as rude and nonexistent. They have encountered spiteful and nasty behavior from the staff, which is completely unacceptable. It is essential for a business to treat its customers with respect and provide prompt and helpful assistance, which seems to be lacking in the case of Osterman Propane.
Based on the reviews, it is evident that Osterman Propane has significant improvements to make in terms of customer service and professionalism. With such negative feedback, it is crucial for the company to address these issues and take steps to enhance their service quality. Customers deserve to feel valued and supported, and it is essential for Osterman Propane to prioritize their satisfaction.
