Tennyson Heating & Cooling
1.0 / 5 stars, out of 1 reviews
13680 Point Lookout Rd
Ridge, MD 20680
Phone: (301) 872-0092
Review Summary
Tennyson Heating & Cooling, located at 13680 Point Lookout Rd in Ridge, MD, is a heating and air conditioning company that specializes in HVAC services. With a rating of 1.0 and only one review, it seems that the customer experience may not have been the best.
The reviewer recounts their experience in December 2017 when their heat was not working in their home in Bethany Beach, DE. They state that they had to wait for 5 hours, which is longer than what was promised by the company. This delay caused frustration and inconvenience for the customer.
Based on this review, it appears that Tennyson Heating & Cooling did not fulfill their promise of being “Always on time, or you don’t pay a…”. This lack of punctuality and reliability may have left the customer dissatisfied and disappointed with the service they received.
It is important for heating and air conditioning companies to prioritize timely and efficient service, especially during the winter months when customers rely on their heating systems to stay warm. The reviewer’s experience highlights the importance of meeting customer expectations and delivering on promises.
If Tennyson Heating & Cooling wants to improve their reputation and customer satisfaction, they should address the issues raised in this review. Taking steps to ensure timely service and clear communication with customers can go a long way in building trust and loyalty.
Overall, Tennyson Heating & Cooling’s low rating and the unsatisfactory experience described in the review indicate that improvements are needed in their service delivery. It is crucial for companies in the HVAC industry to prioritize customer satisfaction and strive for excellence in all aspects of their business.
