PTAC Air Conditioning Service
1.0 / 5 stars, out of 7 reviews
Richmond Hill, NY 11418
Phone: (212) 801-2060
Review Summary
This review is for PTAC Air Conditioning Service, located in Richmond Hill, NY. The reviewer had a very negative experience with this company, stating that it was the worst service they have ever had. They felt motivated to write their first Yelp review because of how terrible the service was.
The reviewer goes on to explain that they called PTAC Air Conditioning Service during a heatwave in August. They were given a time frame of 3 hours for the technician to arrive, but ended up waiting for 18 hours instead. This lengthy delay is understandably frustrating, especially during extreme weather conditions.
The reviewer also mentions that they live in an apartment with a PTAC unit, which is a wall unit that acts as both an air conditioner and a heater. It seems that they were seeking assistance with either the installation or repair of this unit. However, they do not provide any specific details about the service they received or why it was so terrible.
Based on this review and the overall rating of 1.0, it appears that PTAC Air Conditioning Service has serious issues with their service and customer satisfaction. Potential customers may want to consider other options for their heating, air conditioning, air duct cleaning, and water heater needs in the Richmond Hill area.
Learn More About PTAC Air Conditioning Service Here
E D Rowand & Son
3.5 / 5 stars, out of 5 reviews
88-20 102nd St
Richmond Hill, NY 11418
Phone: (718) 849-2640
Review Summary
E D Rowand & Son is a plumbing and heating & air conditioning/HVAC company located at 88-20 102nd St, Richmond Hill, NY 11418. They have a rating of 3.5 stars based on 5 reviews.
One of their customers had a very positive experience with their plumbing service. They mentioned that plumbing is both an art and a science, and they believe that Henry, one of the plumbers at E D Rowand & Son, is a gifted plumber. This customer had previously hired two other plumbers who were unable to successfully calibrate something, but Henry was able to do it successfully. They were very impressed with his skills and expertise.
However, another customer had a negative experience with their customer service. When they called, the person who answered the phone didn’t even introduce themselves and hung up on them when they mentioned that they needed chimney services. This customer was disappointed with the lack of professionalism and courtesy displayed by the company.
Another customer also had a bad experience with their customer service. They had a conversation with the receptionist about the work they needed to be done in their bathroom and boiler. They spent about 15 minutes discussing the details, but despite this, the customer felt that the customer service was terrible. They were not satisfied with their interaction with the receptionist and were left disappointed.
Overall, E D Rowand & Son has received mixed reviews. While some customers have had positive experiences with their plumbing service and the skills of their plumbers, others have been disappointed with their customer service. It is important for potential customers to consider these factors when deciding whether to hire their services.
