Pilot Air & Appliance Service
2.0 / 5 stars, out of 4 reviews
292 W 52 Bypass
Pilot Mountain, NC 27041
Phone: (336) 368-4081
Review Summary
Pilot Air & Appliance Service has received mixed reviews from customers. With a rating of 2.0, it’s clear that their service has not met the expectations of all customers.
One reviewer had a particularly negative experience, describing it as the “worst experience of my life.” They felt that the company had no idea what they were doing and were frustrated that the owner, Kevin, did not personally address the problem. This reviewer was highly dissatisfied and gave a rating of 1.
Another customer also had a negative experience and expressed regret over hiring Pilot Air. They claimed that the service was “absolutely horrible” and mentioned that they consistently paid for maintenance twice a year to prevent problems, but were still disappointed. This reviewer would have given a negative rating if it was possible.
However, it’s worth noting that not all customers had negative experiences. One reviewer mentioned that they have been a loyal customer of Pilot Air for over 8 years and had a service agreement with them. They had an older oil furnace and AC heat pump, but were satisfied with the service provided by Pilot Air. This reviewer gave a rating of 5.
Overall, based on the reviews, it seems that Pilot Air & Appliance Service has had a mix of positive and negative experiences. It may be a good idea for potential customers to consider their specific needs and do further research before deciding to hire their services.
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Pilot Mechanical
4.0 / 5 stars, out of 3 reviews
722 E Main St
Pilot Mountain, NC 27041
Phone: (336) 368-1173
Review Summary
Pilot Mechanical is a reputable heating and air conditioning company located at 722 E Main St, Pilot Mountain, NC 27041. With a rating of 4.0, they have gained the trust of their customers through their prompt service, reasonable prices, and dedication to finding specific solutions.
One satisfied customer shared their positive experience, stating that Pilot Mechanical provided very nice service with promptness and reasonable prices. They were especially impressed by the fact that no other company was willing to come out on the same day, but Pilot Mechanical did. This customer highly recommends Pilot Mechanical.
However, another customer had a less satisfactory experience. They hired Pilot Mechanical to clean their coils to improve airflow in their house. Although the service was done on a Monday as scheduled, the customer mentioned some issues during the process. Unfortunately, they did not elaborate on the specific problems they encountered.
Despite this, Pilot Mechanical has proven their commitment to customer satisfaction. Another reviewer expressed their appreciation for the company’s dedication. They mentioned that Pilot Mechanical had installed two systems in two different locations for them. Each time, the team, led by Jon, went above and beyond to find specific solutions rather than offering generic fixes.
Overall, Pilot Mechanical’s reputation for prompt service, reasonable prices, and dedication to finding specific solutions sets them apart in the heating and air conditioning industry. With their excellent customer service, it’s no wonder why they have gained the trust of their customers.
