Dickinson & Son
1.0 / 5 stars, out of 7 reviews
22 Greensboro Rd
Hanover, NH 03755
Phone: (603) 643-4333
Review Summary
Dickinson & Son is a company that offers various services including water purification, plumbing, and heating & air conditioning/HVAC. However, based on the reviews, it seems that they have not been providing satisfactory service to their customers.
One reviewer mentioned that while the individual plumbers are great, the office staff does not respond to email requests and is generally not very helpful or thorough. This lack of communication and support from the office staff can be frustrating for customers who are in need of assistance or have questions regarding their services.
Another reviewer expressed dissatisfaction with the pricing of the company. They mentioned that the pricing for general plumbing work was ridiculously exorbitant. Additionally, the reviewer stated that the company used older solder fittings instead of newer fitting technologies, which took three times as long to complete the work. This inefficient approach to their services can be seen as a negative aspect of their business.
In another review, it was mentioned that Dickinson responded promptly to a request in the past. However, during the service, the company broke the Delta handle on the customer’s shower, which was only five years old. The owner, Rick, took the handle with the promise to find a replacement, but there was no mention of whether the issue was resolved or if the replacement was provided. This lack of follow-up or resolution can leave customers feeling unsatisfied and frustrated.
Overall, based on the reviews, Dickinson & Son seems to have some areas of improvement in terms of their customer service, pricing, and follow-up. It is important for a company to address these concerns and provide satisfactory solutions to their customers in order to maintain a good reputation and ensure customer satisfaction.
