Franklin Heating Cooling & Refrigeration
3.5 / 5 stars, out of 3 reviews
4802 Hendron Rd
Groveport, OH 43125
Phone: (614) 836-9119
Review Summary
Franklin Heating Cooling & Refrigeration is a reputable HVAC company located at 4802 Hendron Rd, Groveport, OH 43125. With a rating of 3.5 stars and a total of 3 reviews, they specialize in Heating & Air Conditioning/HVAC services.
One customer had a negative experience with Franklin Heating Cooling & Refrigeration. They mentioned that the company skipped their appointment after giving them less than 5 minutes to return their call. This caused frustration and dissatisfaction. It is important for businesses to prioritize communication and ensure that appointments are honored.
However, the majority of reviews for Franklin Heating Cooling & Refrigeration are positive. One customer had a great experience, describing the service as fast, knowledgeable, efficient, and reliable. They appreciated the professionalism and friendliness of both the office staff and the repair technicians. Effective communication was also highlighted as a positive aspect of their experience.
Another long-term customer shared that their family has been doing business with Franklin Heating Cooling & Refrigeration for years. They have found the company to be dependable, prompt, clean, and polite. They specifically mentioned having a spring and fall contract with the company, indicating their satisfaction with their ongoing service.
Overall, Franklin Heating Cooling & Refrigeration has received positive feedback for their HVAC services. While there was one negative review, the majority of customers have had great experiences with the company, praising their professionalism, efficiency, and reliability. It is important for businesses to address and learn from any negative feedback to continuously improve their services.
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