Tony’s Heating and Cooling
3.5 / 5 stars, out of 6 reviews
6075 Corporate Dr
Ira Township, MI 48023
Phone: (586) 725-8669
Review Summary
Tony’s Heating and Cooling is a reputable HVAC company located in Ira Township, MI. With a rating of 3.5 stars and a total of 6 reviews, they offer a range of services including Heating & Air Conditioning/HVAC, Water Heater Installation/Repair, and Home Energy Auditors.
One satisfied customer called Tony’s after experiencing three days without AC. They spoke with Dawn, who quickly connected them with technician Chris. The customer was impressed with Chris’ knowledge and professionalism. Chris took the time to educate the customer about their system, leaving them with a better understanding of how it works. This personalized service and prompt response earned Tony’s a well-deserved 5-star review.
However, not all experiences with Tony’s have been positive. Another customer had a negative encounter when they were quoted a price for a part that needed to be changed. Tony himself provided the quote and mentioned that the part would need to be ordered. The next day, Tony’s office staff called to inquire if the customer still wanted to proceed with the order. This miscommunication and delay in ordering the part left the customer dissatisfied, resulting in a 1-star review.
On a more positive note, a customer praised Tony’s for their knowledge and professionalism. They had a new hot water boiler furnace installed in their house, and the two technicians worked diligently until late in the evening to complete the job. The customer appreciated the dedication and expertise demonstrated by the technicians, leading them to give Tony’s another 5-star review.
Overall, Tony’s Heating and Cooling has received a mix of positive and negative reviews. While they have knowledgeable and professional technicians who provide excellent service, there have been instances of miscommunication and delays. It is important for Tony’s to address these issues and strive for consistent customer satisfaction.
