Sears Appliance Repair
2.5 / 5 stars, out of 3 reviews
1602 State Rd 50
Bourbonnais, IL 60914
Phone: (815) 261-0147
Review Summary
Sears Appliance Repair has received mixed reviews from customers. With a rating of 2.5 stars, it is clear that their service has left some customers dissatisfied. One reviewer mentioned experiencing a bait and switch situation, where the company changed the scheduled service without notifying them. This lack of communication and inconsistency is certainly frustrating for customers.
Another customer warned about their experience with A&E Factory Service Repair, which is connected to Sears Appliance Repair. They made two appointments under their Sears Home Warranty, but both times the technician failed to show up. This kind of unreliability is unacceptable and reflects poorly on the company’s ability to provide timely and efficient service.
However, it’s not all negative. One reviewer had a positive experience with a technician named Shawn. They praised his good communication, knowledge, friendliness, and efficiency. This demonstrates that there are competent and dedicated individuals within the company who are capable of delivering satisfactory service.
Overall, Sears Appliance Repair has some areas for improvement. They need to address issues of miscommunication, reliability, and consistency in order to provide a better customer experience. However, the positive feedback about Shawn’s performance shows that there is potential for improvement and the company should strive to deliver better service in the future.
